Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

Call Manager Agent Extension Length: Enter the CallManager extension length you entered
when you configured CallManager. Defaults to 7.

CallManager JTAPI User ID and Password: Enter the user ID and password of the JTAPI user
you created when configuring CallManager.

Click Next.

If the machine you are currently configuring is a standalone Outbound Controller, click Finish.
The machine will now be configured and the appropriate IPCC services started on it. When that
process is complete, the Wizard prompts you to configure the next machine in your deployment.

If the current machine is not an Outbound Controller, proceed to Wizard Page: IVR Connectivity
Settings.

Wizard Page: IVR Connectivity Settings

If the machine you are currently configuring includes an Agent/IVR Controller, the next page
to display prompts you for information on your IVR.

On the IVR Connectivity Settings page, complete the following:

Select the radio button for the IVR you want to deploy--either Unified IP IVR or Unified CVP.

The rest of the configuration on this screen applies to the first IVR Controller in your deployment.

Click Enable to enable the first IVR Controller for your deployment.

IVR Machine Hostname or IP Address: Enter the DNS or IP address of the IP IVR machine in
your deployment.

Note: On the IVR Management > IVR Connectivity page, if you are deploying multiple IVRs,
additional Unified IP IVRs or Unified CVPs can be added later.

IVR Connection Port Number: Enter the VRU Connection Port number specified in the CRS
Administration Tool when your IVR was configured. This defaults to 5000 for both Unified IP
IVR and Unified CVP.

Click Next.

Click Finish. The machine will now be configured and the appropriate IPCC services started
on it. When that process is complete, the Wizard prompts you to configure the next machine in
your deployment.

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)