Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

Go to System Management Pages > Downloads.

Click the link for the CTIOSClient.zip file and select Save to download the file.

After the download is complete, unzip the file and double-click setup.exe to launch the installer.

Click Yes on the Software License Agreement screen.

On the Destination Location screen, accept the default installation directory or click the Browse
button to specify another directory. Click OK.

On the Select Components screen, select Agent Desktop. Click Next.

On the CTI OS Server Information screen, enter the name or IP address for your Agent/IVR
Controller. Accept the default Port number 42028. Click Next.

Click Next to start the installation.

In the Client Security dialog, select the Certificate Authority type used by your company. Enter
a security password 8-30 characters long. Click OK.

Note: Record this password. You will need to provide it when the certificate request file from
this client is signed on the CA machine.

The next screen displays further actions that must be taken to sign files based on the Certificate
Authority type. Please review this information if you are unfamiliar with it. Click Next.

When the installation of files is complete, Click Finish.

Reboot the machine to complete the installation.

How to Install and Configure Cisco Agent Desktop (CAD)

CAD Pre-Installation Requirements

For CAD applications to work properly, your agents must be organized into teams and some
must be designated as supervisors. Create agents, teams, and supervisors in Unified SCCE (using
the Cisco IPCC Enterprise Web Administration Tool) before you install CAD software.

Use the following worksheet to assemble the configuration information required during Unified
AM installation. Depending on your configuration, you may not need to complete every section
of the worksheet.

Host name / IP address

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)