Cisco Cisco Unified Contact Center Enterprise 10.0(1) Installation Guide
are using to send the call to Unified CVP. Append "!" at the end of the route pattern to
accommodate the correlation ID.
accommodate the correlation ID.
Step 3
Configure the Network IVR on the IPCC Enterprise Web Administration Tool. Select IVR
Management > Network IVR. See the section
Management > Network IVR. See the section
for detailed information.
Step 4
Point the Route Pattern to the SIP trunk or H323 gateway.
See Also
and the following documents
for guidance:
Installation Guide for Cisco Unified Communications Manager
Cisco Unified Communications Manager Administration Guide
Bulk Administration Tool Guide for Cisco Unified Communications Manager
Cisco Unified Communications Manager Features and Service Guide
Configuration and Administration Guide for Cisco Customer Voice Portal
Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)
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Chapter 6: Installing and Configuring Cisco Unified CM for Unified SCCE
About the Unified CM Extension Mobility Feature