Cisco Cisco IP Contact Center Release 4.6.2 Release Note

30.  In the Enterprise Manager Login Dialog Box, select Connect Directly to a Database: 

o 

Enter Username “internal” 

o 

Enter Password “cisco” 

o 

Enter Service <name of database>: example “ccsdb” 

o 

Connect As – select SYSDBA from pulldown Menu. Click OK. 

31.  In the SQLPlus Worksheet Application, delete the highlighted text. Copy the text below into this 

window.  

Note: That the text is one line, and that a semicolon indicates a new line. The following names are used on 
the CollaborationServer. 

o 

Tablespace name – ccstable 

o 

Datafile name – ccsdata 

o 

Username – ccsuser 

o 

Password – Cisco 

CREATE TABLESPACE <Collaboration DB tablespacename> DATAFILE '<Collaboration DB 
datafilename>' SIZE 30M;  

CREATE USER <Collaboration DB username> IDENTIFIED BY <Collaboration DB password> 
DEFAULT TABLESPACE <Collaboration DB tablespacename>;  

COMMIT; 

32.  Click on the Execute icon. 

GRANT CONNECT, RESOURCE TO <Collaboration DB username>;  

COMMIT; 

33.  Click on the Execute icon. 

34. Click on File Exit to finish. 

 

o 

Install SQL2000 using the typical option. 

o 

Use Enterprise Manager to create a database. 

o 

Use Enterprise Manager to create a user. 

o 

Assign that user to the database created for CCS and assign these rights:  

  db_owner  
  db_accessadmin  
  db_securityadmin  
  db_ddladmin  
  db_backupoperator  
  db_datareader 
   db_datawriter 

 

Print and read the Read Me file on the “Webview 3

rd

 Party Installer CD 6.0.”  This file describes the 

software and provides installation instructions.  Various settings described in the Read Me file appear on 
certain setup screens.