Cisco Cisco IP Contact Center Release 4.6.2 Release Note
Hosted NAM/CICM Model
7. Click
Start on Expand DB window. Click OK. Close the window when it is complete.
8. Select Expand from the Database menu.
9. Select Log (C drive is automatically highlighted).
10. Expand Log to 200MB. Click OK.
11. Click Start on Expand DB window. Click OK. Close when complete.
12. Close ICMDBA.
13. Click Start > Programs > Microsoft SQL Server > Enterprise Manager.
14. Expand Server Tree and Highlight the Databases Folder under the Server name.
15. Double-click on the ICM Database in the right panel. Now in <cus_awdb> Properties Window.
o
On the Data Files Tab
Check Autogrow and set File Growth to 10%
Set Maximum File Size to [use the following calculation]
Set Maximum File Size to [use the following calculation]
{80% of free disk space}/{number of ICM db files and aw logs on this disk}+{db file
current size}
current size}
example: {4GB * .80}/{2}+{.5GB}=2.1GB
o
On the Transaction Log Tab
Check Autogrow and set File Growth to 10%
Set the Maximum File Size to [use the following calculation]
Set the Maximum File Size to [use the following calculation]
{80% of free disk space}/{number of ICM db files and aw logs on this disk}+{db file
current size}
current size}
Example: {4GB * .80}/{2}+{.2GB}=1.8GB
Step 45.
Start AW (Distributor) Services
Start the Distributor Service within Cisco Service Control.
Verify that the ICM Processes have no errors:
o
CallRouters:
o
Router: UP and synchronized with peer
o
Ccagent: [is in service but is not connected to any peripheral gateways]
o
Rtsvr: feed activated to AW
o
Loggers:
o
Logger: connected to its respective database and synchronized with peer – MDS is in
service
service
o
Campaign Manager: [you see errors – no Blended Agent Dialer is set up at this time]
o
Admin Workstation:
o
Updateaw: displays “waiting for new work”
o
Iseman: listen thread waiting for client connection
o
Cms_jserver: unable to intitialize until the configuration is done
o
Cmsnode: shutdown in progress…terminating
Step 46.
Configure NIC’s, Peripheral Gateways and Peripherals
Before you can turn up the ICM Services on the SS7 Gateways, NICs and Peripheral Gateways, you need
to configure the ICM using the NIC and PG Explorer tools.
to configure the ICM using the NIC and PG Explorer tools.
Refer to the ICM System Design Specification, Connection Parameters Section, ICM Configuration
Manager, PG Logical Controller ID’s and Peripheral Controller ID’s Table. This table indicates the values
and settings, which you must establish in the ICM Configuration and input during ICM setup of each
Manager, PG Logical Controller ID’s and Peripheral Controller ID’s Table. This table indicates the values
and settings, which you must establish in the ICM Configuration and input during ICM setup of each
Release 6.0(0) Staging on Windows 2000
80
80