Cisco Cisco IP Contact Center Release 4.6.1 Release Note
Enterprise ICM Child Domain Model
Sample Diagrams
Figure 3
Enterprise ICM Child Domain Model-Central Controller Sites
IC M C h ild D o m ain = cu s.co rp .co m
T wo-W ay T ransitive T rust with P arent D om ain corp.com
D N S S erver C o n fig u ratio n
A D Integrated F ow ard Lookup Z one = cus .corp.com
A D Integrated R evers e Lookup Z ones
T wo-W ay T ransitive T rust with P arent D om ain corp.com
D N S S erver C o n fig u ratio n
A D Integrated F ow ard Lookup Z one = cus .corp.com
A D Integrated R evers e Lookup Z ones
141.168.192.in-addr.arpa
142.168.192.in-addr.arpa
4.31.172.in-addr.arpa
100.100.100.in-addr.arpa
142.168.192.in-addr.arpa
4.31.172.in-addr.arpa
100.100.100.in-addr.arpa
S tandard S econdary F orw ard Lookup Z one = corp.com
S
ide B C
entr
a
l S
ite IC
M
V
is
ible LAN
N
e
tw
or
k
1
92.168.14
2.128 Mask 255.255
.255.192
S
ide A C
entr
a
l Site IC
M Vis
ibl
e
LA
N
Netw
or
k
192
.168.141.1
28 Mask
255.255.25
5.192
IC
M Si
de
B
Pr
iv
ate LAN
N
e
twork 192.16
8.142.64 M
a
s
k
255.2
55.255.19
2
IC
M Si
de
A
Pr
iv
ate LAN
N
e
twork 192.16
8.141.64 M
a
s
k
255.2
55.255.19
2
icm cusrtrap
192.168.141.65
icm cusrtraph
192.168.141.66
icm cuslgrap
192.168.141.67
icm cusrtrbp
192.168.142.65
icm cusrtrbph
192.168.142.66
icm cuslgrbp
192.168.142.67
A W 1
P rim R T D /H D S /W ebview S erver
dom ain: C U S
FQ D N : icm cusaw 1.cus.corp.com
icm cusaw 1 192.168.141.138
P rivate IC M W A N
IC M Logger B
A dditional D C : C U S
- G lobal C atalog
A dditional D C : C U S
- G lobal C atalog
A lternate D N S S erver
FQ D N : icm cuslgrb.cus.corp.com
icm cuslgrb 192.168.142.131
icm cusrasb1 192.168.142.132
icm cusrasb2 192.168.142.133
FQ D N : icm cuslgrb.cus.corp.com
icm cuslgrb 192.168.142.131
icm cusrasb1 192.168.142.132
icm cusrasb2 192.168.142.133
IC M C allR outer B
dom ain:C U S
FQ D N : icm cusrtrb.cus.corp.com
icm cusrtrb 192.168.142.129
icm cusrtrbh 192.168.142.130
C entral C ontroller S ide A
A ctive D irectory S ite C C S ide A
S ubnet 192.168.141.128/26
C onfigured on Forest R oot D C
A ctive D irectory S ite C C S ide A
S ubnet 192.168.141.128/26
C onfigured on Forest R oot D C
IC M Logger A
First D C , C hild D om ain, E xisting T ree:C U S
- Infrastructure M aster
- P D C E m ulator (w ill get tim e from P arent P D C E m ulator)
- R ID M aster
First D C , C hild D om ain, E xisting T ree:C U S
- Infrastructure M aster
- P D C E m ulator (w ill get tim e from P arent P D C E m ulator)
- R ID M aster
P rim ary D N S S erver
FQ D N : icm cuslgra.cus.corp.com
icm cuslgra 192.168.141.131
icm cusrasa1 192.168.141.132
icm cusrasa2 192.168.141.133
FQ D N : icm cuslgra.cus.corp.com
icm cuslgra 192.168.141.131
icm cusrasa1 192.168.141.132
icm cusrasa2 192.168.141.133
IC M C allR outer A
dom ain: C U S
FQ D N : icm cusrtra.cus.corp.com
icm cusrtra 192.168.141.129
icm cusrtrah 192.168.141.130
IP R outer/D efault G atew ay A
192.168.141.190
192.168.141.190
IP R outer/D efault G atew ay B
192.168.142.190
IC M IP R o uter P riva te A
1 9 2.16 8.14 1 .1 26
1 9 2.16 8.14 1 .1 26
IC M IP R o u te r P rivate B
1 92 .1 6 8.14 2.12 6
V isible IC M W A N
C entral C ontroller S ide B
A ctive D irectory S ite C C S ide B
S ubnet 192.168.142.128/26
C onfigured on Forest R oot D C
A ctive D irectory S ite C C S ide B
S ubnet 192.168.142.128/26
C onfigured on Forest R oot D C
P aren t D o m ain = co rp .co m
T w o-W ay T ransitive T rust w ith IC M C hild D om ain cus.corp.com
P rovides G lobal C atalog
P rovides F S M O R oles: S chem a M aster, D om ain N am ing M aster,
T w o-W ay T ransitive T rust w ith IC M C hild D om ain cus.corp.com
P rovides G lobal C atalog
P rovides F S M O R oles: S chem a M aster, D om ain N am ing M aster,
P D C E m ulator (F orest T im e S ource)
D N S S erver C o n fig u ratio n
A D Integrated F ow ard Lookup Z one = corp.com
S tandard S ec ondary F orw ard Lookup Z one = cus.corp.com
A D Integrated F ow ard Lookup Z one = corp.com
S tandard S ec ondary F orw ard Lookup Z one = cus.corp.com
T o IP C ontact C enter S ite #1
and C isco C ollaboration S erver
and C isco C ollaboration S erver
Release 6.0(0) Staging on Windows 2000
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