Cisco Cisco IP Contact Center Release 4.6.1 Release Note

Note: All central controller systems must be in the same time zone, regardless of physical 
location. 

8.  Under Network Settings, select Custom Settings. Refer to system diagram and/or 3

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 party host 

form for each server’s respective information required in IP and DNS sections.  

9.  For the Visible Ethernet Card, set the properties for File and Printer Sharing to Microsoft 

Networks to maximize the data throughput for network applications. 

10.  For the Visible Ethernet Card, select TCP/IP for the Protocol. Click Properties. 

o 

Enter the information for visible IP address, subnet mask, default gateway and preferred and 
alternate DNS servers for the machine. 

o 

Click the Advanced Tab.  

o 

Enter the “high” visible addresses from the ICM System Diagram, if applicable. 

o 

On the DNS Tab, in the “DNS suffix for this connection”, enter the name of the local DNS 
zone for the machine and check the “Register” box. 

o 

Since CICM Distributors housed on the NAM Network AW’s require access to the Central 
Controllers in the CICM domain, the NAM Network AW’s require access to resources in a 
different trusting/trusted domain/DNS zone. Therefore, select “append these DNS suffixes” 
(in order) and enter the local DNS zone for the machine first and add other secondary zones, 
which represent the trusting/trusted domain. 

o 

For the NAM Network AW, enter the CICM zone housing the CICM Central Controllers. 
The CICM instance Distributor needs to access the CICM Central Controllers on that 
Network AW. Similarly, the CICM Loggers and Routers need to search DNS zones at the 
NAM Level and at the Customer AW Level. The Customer AW also needs to search DNS 
Zones at the CICM level. 

11.  Private Ethernet Card: when you click “Next” on the networking components, another 

Networking Components screen opens if the machine has more than one network interface card. 

o 

Uncheck the Client for Microsoft Networks and File and Print Sharing options. 

o 

The Protocol is TCP/IP. Click Properties. 

o 

Enter the private IP address and subnet mask for the server. Leave the default gateway field 
blank. 

o 

Click on the Advanced Tab and enter the “high” private addresses, if applicable  

o 

For the DNS tab, leave the address space empty and uncheck the “register” box. 

12.  Under Workgroup or Computer Domain, select “No, this computer is not on a network, or is on a 

network without a domain.” The machine restarts. 

13.  After the restart, login with new the username created during setup. The “Configure Your Server” 

wizard opens. Select “I will configure this server later.” Uncheck “Show this screen at startup.” 

14.  Install Windows 2000 Service Pack 4. Restart the machine upon completion of the Service Pack 

install. 

 

1.  Right-click on My Network Places and select Properties. The Network and Dial-Up Connections 

window opens. 

2.  Rename each “Local Area Connection” icon to “private,” “visible” and “san” as required. 

3.  On each card right-click Properties and select Configure. 

o 

Click on the Advanced Tab.