Cisco Cisco IP Contact Center Release 4.6.1 Release Note

3.  Cancel the Welcome to Live Update window. 

4.  Skip Registration and click Finish. Click Yes to reboot. 

5.  Open PCAnyWhere (Skip Registration). 

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 Double-click the Add a Host icon 

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On the Connections Tab, select TCP/IP. 

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On the Settings Tab, check Launch with Windows, Run Minimized, and Run as a Service. 

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On the Callers Tab, select Windows from the Authentication Type menu. 

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Under the Caller List, click on the New Item icon. 

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On the Identification Tab: select GROUP and from the Domain menu, select the domain of this 
machine and select the Domain Admins Account. 

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On the Privileges Tab, select Superuser and click OK. 

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Under the Security Options Tab, under Encryption Level, select PCAnywhere from the menu, 
check off “Deny Lower Encryption Level” and click OK. 

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Give the new Host icon the same name as the machine. 

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Double-click this icon to start the host service. 

6.  Access Services in the Control Panel.  In the Startup button, configure the PCAnywhere service to start 

automatically. 

5.   Install NAM Forest Root Domain Controller/DNS Server 

6.   Configure DNS Server on NAM Forest Root Domain Controller 

7.   Install Additional Domain Controller 

8.   Install and Configure DNS on Additional Domain Controller 

9.   Configure Active Directory Sites 

Assign Global Catalog and FSMO Roles and Configure Time Source 

Configure Trust Relationships 

Join Standalone Servers to Domain 

Validate IP Connectivity and Remote Access 

Install SQL Server on Loggers, AW’s, LGMappers and LGArchivers 

Install Webview 3

rd

 Party Software  

Install Infomaker on AW’s 

Install ICM Software on Loggers 

Create Logger Databases 

Install ICM Software on CallRouters 

Start Logger and Router Services 

Install ICM Software on Admin Workstations 

Expand AW Database