Cisco Cisco IP Contact Center Release 4.6.1 Release Note
Staging Prerequisites
Staging Prerequisites
ICM System Design Specification
An ICM/NAM System Design Specification should be documented and accepted prior to every staging
event. A System Design Specification consists of diagrams and records required to execute the Staging
phase. An ICM 6.0(0) System Design Specification Template can be found at
event. A System Design Specification consists of diagrams and records required to execute the Staging
phase. An ICM 6.0(0) System Design Specification Template can be found at
These diagrams and records contain settings and values that are required inputs during the setup of all 3
rd
Party and ICM Software.
A System Design Specification should consist of:
o
Description of ICM Sites and Nodes
o
Data Communications Infrastructure
o
Event Notification and Remote Access Points
o
ICM Naming Convention for Domain, Instance, DNS Suffix, Sites, Networks, Hostnames
o
IP Addressing Scheme
o
Windows 2000 Model
o
Active Directory Plan
Domain Controllers
Trust Relationships
Domain Members
Standalone Servers
Active Directory Sites
Time Source
Trust Relationships
Domain Members
Standalone Servers
Active Directory Sites
Time Source
o
DNS Plan
DNS Servers and Clients
DNS Forward and Reverse Lookup Zones and Records
DNS Forward and Reverse Lookup Zones and Records
o
System Diagrams
o
Configuration Settings (Physical Controller ID’s, Logical Controller ID’s and Peripheral
Controller ID’s)
Controller ID’s)
o
3
rd
Party Host Forms – entries/values for fields which are blank or different from defaults utilized
during Setup of 3
rd
Party Software
Release 6.0(0) Staging on Windows 2000
6
6