Cisco Cisco IP Contact Center Release 4.6.1 Release Note

1.  Run setup from the CMB Install Media. 

2.  On the Welcome screen, click Next. 

3.  Enter the company user information.  

4.  Accept the default destination location and click Next. Allow the installation to complete. 

5.  For the Servlet Exec 4.1.1 ISAPI setup, click Next. 

6. Click 

Yes for the License Agreement. 

7. Click 

Next at the Information screen. 

8.  Accept the defaults for the destination location and click Next. 

9.  As files are being installed, you receive an IIS warning. Click OK. 

10.  Click Finish for the Install Shield wizard. 

11.  As the installation continues, the World Wide Web process starts.  

12.  When you see “Installation Completed” close the wizard.  

13.  Several command prompt process windows appear and the installation completes. 

14.  Do not reboot, you must install the license first (see below). 

 

1.  Go to the URL printed on the front of the CMB Install Media. 

2.  Enter the Product Code from the CD and an e-mail address and you are e-mailed a FlexLM license file. 

3.  Copy the file into C:\CiscoMB\license. 

4.  Reboot the server. 

5.  Rename the following file: 

o 

Collaboration.properties, from the C:\CiscoMB\servlet\Properties\Blender directory to 
collaboration.properties.old.  

6.  Take the files that were copied in the final step of the Collaboration Server Installation and copy as 

follows: 

o 

Put the cmb1.properties file into the C:\CiscoMB\servlet\Properties directory. 

o 

Put the collaboration.properties file into the C:\CiscoMB\servlet\Properties\Blender directory. 

7. Open 

the 

ACD.ciscocti.properties (located in the C:\CiscoMB\servlet\Properties\Blender directory) 

with the text editor and edit the following values: 

Note: These setting vary according to peripheral types. 

[example] 

o 

Uncomment (remove #) “ctistrategy=AgentReserved” 

o 

Comment (insert # in front of line) “phantompool=phamtoms.properties” 

o 

Comment (insert # in front of line) “physicallocationfile=phantomagents.properties” 

o 

Comment (insert # in front of line) “passwordfile=phantompasswords.properties” 

o 

Comment (insert # in front of line) “agentsfile=agentmapping.properties” 

o 

Comment (insert # in front of line) “skilltable=skills.properties” 

o 

Uncomment (remove #) “peripheral.type=IPCC” 

o 

Enter peripheral id of the call manager PG – peripheral.id=5000 

o 

Enter peripheral.hostname= <hostname of CTI Server> icmcuspg1a