Cisco Cisco IPCC Web Option Release Note
Enterprise ICM Dedicated Forest/Domain Model
1. Start ICM Configuration Manager.
2. Step-by-step/Multimedia/Media Routing Domains.
o
Add Single Session Chat Domain
o
Add Multi-Session Chat Domain
o
Add Blended Collaboration Domain
o
Add E-Mail Domain
o
Confirm or add Voice Domain
3. Step-by-step/Multimedia/Application
Instance
o
Add CCS instance
o
Add CEM instance
Step 30.
Create and Configure CONAPI Connections
Refer to the ICM System Design Specification, Connection Parameters Section, CMS Control.
1. Open the ICM Program Group
2. Start the CMS Control Tool
3. Click the Application Tab
4. On the Application Connection:
o
Add CCS connection – example: icmcusccs1
o
Add CEM connection – example: icmcuscem1
Step 31.
Install ICM Software on Peripheral Gateways
Complete the setup on all Peripheral Gateways (see
).
Cisco provides specific hot fixes to major releases and service packs of the ICM software to address
service-impacting issues. You can download hot fixes from Cisco’s Web site (
service-impacting issues. You can download hot fixes from Cisco’s Web site (
should apply them after the initial load of the software. The hot fix installation process only applies to
fixes required for the specific software module (CallRouter, Logger, type of PG, etc.)
fixes required for the specific software module (CallRouter, Logger, type of PG, etc.)
Step 32.
Install ICM Software for CTI Server
Complete the setup from the ICM media (see
).
Step 33.
Install CTI OS Server
You must create an ODBC connection – see the CTI OS System Manager Guide
o
The connection is between the CTIOS Server and any ICM database with agent information. It is
recommended that you make the connection to the Logger database.
recommended that you make the connection to the Logger database.
o
Make a note of the ODBC filename that is created and which is to be used during the CTI OS
Server Setup.
Server Setup.
Complete the Setup on the CTIOS Server from the respective ICM Node Form, which identifies all values
and non-default settings used in setup.
and non-default settings used in setup.
You can download hot fixes from Cisco’s Web site (http://www.cisco.com/) and should apply them after
the initial load of the software. The hot fix installation process applies fixes required for the specific
software module (CallRouter, Logger, type of PG, etc.).
the initial load of the software. The hot fix installation process applies fixes required for the specific
software module (CallRouter, Logger, type of PG, etc.).
Release 6.0(0) Staging on Windows 2000
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