Cisco Cisco IPCC Web Option Release Note
Enterprise ICM Dedicated Forest/Domain Model
On the Login Tab, confirm that Allow Service to Interact with Desktop is checked.
On the General Tab, click Start and click OK.
On the General Tab, click Start and click OK.
–
Highlight CEM and right-click Properties.
On the Login Tab, confirm that Allow Service to Interact with Desktop is checked.
On the General Tab, click Start and then click OK.
On the General Tab, click Start and then click OK.
3. Start the World Wide Web Publishing Services on UI Servers (this starts Webview and UI
Servers).
Verify that the ICM Processes have no errors:
o
CallRouters:
o
Router: working and synchronized with peer.
o
Ccagent: connected to all configured peripheral gateways.
o
Rtsvr: feed activated to AW.
o
Loggers:
o
Logger: connected to its respective database and synchronized with peer and that MDS is
in service.
in service.
o
Replication: connected to AW.
o
CampaignManager: the process is working on the logger and is connected to the BA
Dialer
Dialer
o
Admin Workstation:
o
Updateaw: displays “waiting for new work”.
o
Iseman: listen thread waiting for client connection.
o
Replication: replication and recovery client connection initialized.
o
Cms_jserver: cmsnode.exe process is active and the event helper message shows CEM
“up”; CCS “down”.
“up”; CCS “down”.
o
Cmsnode: initialization complete .
o
Peripheral Gateways:
o
Generic (IPCC & VRU) PG
Mdsproc: in service.
Pgagent: in service and active to one side of central controller.
[peripheral] PIMs: disabled on node form – PIM windows do not exist.
Pgagent: in service and active to one side of central controller.
[peripheral] PIMs: disabled on node form – PIM windows do not exist.
o
MR PG
Mdsproc: in service.
Pgagent: in service and active to one side of central controller.
[peripheral] PIMs: enabled in setup. BA PIM is now ACTIVE. E-Mail Manager
Pgagent: in service and active to one side of central controller.
[peripheral] PIMs: enabled in setup. BA PIM is now ACTIVE. E-Mail Manager
PIM is ACTIVE, but Media Blender PIM is still cycling.
o
CTI Server:
o
Cg[#]ctisvr: active with a configured port number.
o
CTIOS Server:
o
Ctios Server: active with a configured port number and that the driver is online.
o
Ctidriver: active.
o
BA Dialer:
o
BA Dialer: EMT connection established and the config is received.
o
E-Mail Manager Core:
o
Rules engine process: inbasket authenticated.
Step 37.
Install Collaboration Server
1. Run setup from the CCS install media.
2. On the Welcome Screen, click Next.
3. On the License Screen, click Next.
4. Enter the user information and click Next.
5. Accept the default for the Destination Location and click Next.
6. Accept the default for the Custom Content Directory and click Next.
Release 6.0(0) Staging on Windows 2000
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