Cisco Cisco IPCC Web Option Release Note

1.   Validate that Staging Prerequisites have been met 

2.   Install Windows 2000 SP4 on All Servers - Standalone 

3.   Apply Custom Settings on All Servers  

4.   Install PCAnywhere 

Validate that Staging Prerequisites have been met 

  Install Windows 2000 Server CD.2. Create Drive Partitions according to settings in 3

rd

 Party Host 

Form, for the machine being built. You may need to use the equipment manufacturer’s drive 
partitioning/RAID array software to set up the partition.  

  Format the C drive as NTFS. 

Logger and AW/HDS: Create the C drive during this phase of the installation and create the D drive in the 

 of this document. 

o 

Drive C: Operating System/Boot Partition, virtual memory swap file space, core ICM 
software and SQL Server as well as SQL log and temp files. 

o 

Drive D (which you create later): Used by SQL to store ICM database (logger database and 
HDS database on AW). Keep log and temp files for these databases on Drive C to maximize 
database performance. 

CallRouters, PG’s, AW’s (non-HDS), CTI Server, CTIOS Server 

o 

Drive C: single drive partition for OS/Boot Partition, virtual memory, swap file space, core 
ICM software and for AW non-HDS db, SQL Server and all SQL databases. 

The system reboots and displays the Windows 2000 Server Setup wizard. Perform the steps listed below. 

1.  The first prompt is Regional Settings. You set system local and keyboard layout. 

2.  Next, enter Company Name and Organization. 

3.  Select Per Seat Licensing. 

4.  Enter the hostname for the machine and the Administrator Password (refer to 3

rd

 Party Host 

Form). 

5.  Highlight Management and Monitoring Tools and click Details. 

o 

Check Network Monitor Tools. 

o 

Click OK. 

6.  Under Windows 2000 Components uncheck IIS unless this machine hosts a Webview Server or 

Collaboration Server, Media Blender or any of Cisco E-Mail Manager Servers. In the case of 
these particular servers, highlight IIS and click on Details. Only check Common Files, Front Page 
2000 Server Extensions, Internet Information Services Snap-In, Internet Services Manager, Visual 
InterDev RAD Remote Deployment Support, and World Wide Web Server. 

7.  Enter the Correct Date/Time and Time Zone Settings.