Cisco Cisco IPCC Web Option Release Note

Cisco provides specific hot fixes to major releases and service packs of the ICM software to address 
service-impacting issues.  You can download hot fixes from Cisco’s Web site (

). 

Apply the hot fixes after the initial load of the software.  The hot fix installation process only applies fixes 
required for the specific software module (CallRouter, Logger, type of PG, etc.). 

 
The ICM is set up with an empty database. You need to add configuration information to complete the 
basic testing components.  In order to add configuration data, the Central Controller and Admin 
Workstation(s) must be running.  The ICM software loads an  “ICM Service Control” tool on the desktop 
of each server used to control the services loaded on that machine.  Start the services in the following 
order: 

•  Logger A   
•  CallRouter A 
•  CallRouter B 
•  Logger B 

Each service starts several process windows on the task bar of the local machine, each one an ICM 
program associated with the service.  As each node starts up, it looks for the other server components and 
attempts to register with them.  If you completed the ICM Setup and network testing successfully, no major 
errors should occur. 

 

Verify that the ICM Processes have no errors: 

o 

CallRouters: 

o 

Router: UP and synchronized with peer 

o 

Ccagent: [is in service but is not connected to any peripheral gateways] 

o 

Rtsvr: [no connectivity to AW at this time] 

o 

Loggers: 

o 

Logger: connected to its respective database and synchronized with peer – MDS is in 
service 

o 

Replication: [no connectivity to AW HDS at this time] 

Complete setup on all Admin Workstations (see 

When the Admin Workstation software loads using ICM Setup, it creates specific domain level groups and 
accounts in the ICM domain it is loaded into.   

Cisco provides specific hot fixes to major releases and service packs of the ICM software to address 
service-impacting issues.  You can download hot fixes from Cisco’s Web site (

). 

Apply these hot fixes after the initial load of the software.  The hot fix installation process only applies 
fixes required for the specific software module (CallRouter, Logger, type of PG, etc.). 

1. Click 

Start > Run, enter ICMDBA and click OK. 

2.  Expand Tree under the AW Hostname. 

3. Highlight 

<cus_awdb>. 

4.  Select Expand from the database menu. 

5.  Highlight the C drive. 

6.  Expand data to 500MB. Click OK. 

7. Click 

Start on the expand database window. Click OK and then close the window. 

8. Select 

Expand from the Database menu.