Cisco Cisco Unified Contact Center Enterprise 9.0(2) Release Note

1.  Open the Control Panel and select Display. 

2.  Verify that no Screen Saver is selected. 

3.  Set Display for at least 1024x768 resolution, 65K colors and at least 60 MHz. 

1.  Open the Control Panel and double-click on System. 

2.  Click the Advanced tab. 

3.  Click on Performance Options. 

4.  Set Virtual Memory as required. 

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If you have less than 2G RAM, set Virtual Memory to 1.5-times the physical size. 

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If greater than 2G RAM, set Virtual Memory to 2G. 

5.  Click Startup and Recovery. 

6.  Change the value of the Display list of operation systems to 3 seconds. 

7. Click 

OK twice. 

1. Click 

Start > Programs > Administrative Tools > Event Viewer. 

2.  Highlight each Type in the left column, right-click, select Properties and set the log to 1024Kb. Select 

Overwrite Events as Needed. Install Routing and Remote Access as detailed on the 3

rd

 Party Host 

Form, if necessary.  

Note: Routing and Remote Access is required for Loggers using modems to Phone Home, and for any other 
remote access points (typically 1 PG per Contact Center Site) for TAC to utilize. 

3. Click 

Start > Programs > Administrative Tools > Routing and Remote Access. 

4.  Highlight the machine name and under the Action menu, select Configure and Enable Routing and 

Remote Access. 

5. Click 

Next to start the Routing and Remote Access Server Setup wizard: 

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On the Common Configurations Screen, select Remote Access Server and click Next. 

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On the Remote Client Protocols, verify that TCP/IP (and NETBEUI, if required) are listed. 
Select “Yes, all of the required protocols are on this list” and click Next. 

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Under Network Selection, highlight the visible card and click Next. 

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For IP Address Assignment, select “From specified range.” 

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Under the Address Range Assignment Screen, add Range of RAS addresses (from System 
Diagram) and click Next. 

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Click NO to Radius Server and click Next. Finish the setup (ignore the DHCP warning if you 
get one). 

For Machines which allow Dial-In Access: 

1.  Right-click the Machine Name and select Properties. 

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Under General Tab and click Remote Access Server. 

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For Machines which allow Dial-In Access for TAC Maintenance: 

•  On the IP Tab, enable IP Routing. 
•  On the NETBEUI Tab, uncheck “Allow NetBeui remote access.” 

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For Listeners: