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Cisco Cisco Unified Contact Center Enterprise 9.0(2) Release Note

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Enterprise ICM Dedicated Forest/Domain Model 
 
•  Uncheck the following: ANSI NULL default, Recursive triggers, Auto close, Auto 
shrink and Use quoted identifiers. 
•  Check: Auto update statistics, Torn page detection and Auto create statistics. 
o 
Close the Enterprise Manager. 
Step 16. 
Install E-Mail Manager Database 
1.  Select STANDARD EDITION to start SQL Server setup program. 
2.  At the first screen select Install SQL 2000 Server Components. 
3.  Select Install Database Server. 
4.  Click NEXT at Welcome Screen. 
5.  In Computer Name screen, use the default Local Computer. 
6.  In Installation Selection screen, choose the default “Create a new instance of SQL Server, or install 
Client Tools”. 
7.  Enter a name for user and company in the User Information screen. 
8.  Agree to License Agreement by clicking Yes. 
9.  In Installation Definition screen choose default “Server and Client Tools”. 
10.  For Instance Name check Default. 
11. Accept TYPICAL as Setup Type (default). 
12.  Under Services Accounts select: 
o 
CUSTOMIZE 
o 
USE THE LOCAL SYSTEM ACCOUNT  
o 
AUTO START SERVICES 
o 
SQL SERVER AGENT 
o 
USE THE LOCAL SYSTEM ACOUNT 
o 
AUTO START SERVICE – Check OK for the window that appears. 
13.  On the Authentication Mode Screen, select “mixed mode” and insert the SA password (for this 
example the password is left blank). 
14.  Set Collation Designator to Latin1_General and Check Binary for Sort Order. 
15.  Under Network Libraries, deselect all choices except for NAMED PIPES. 
16.  Read the Start Copying Files screen and click Next. 
17.  Select PER SEAT as the licensing method and set 20 devices per E-Mail Instance. 
18.  A dialog box with the message “Setup is installing Microsoft Data Accessing Components (MDAC)” 
appears.  
19.  When setup is complete, reboot the machine. 
20.  Install SQL Server Service Pack 2.  
o 
Run setup.bat. 
o 
For the computer name, select the Local Computer. 
o 
Accept the license agreement. 
o 
For the Instance Name, accept the default. 
o 
Connect to the Server using SQL Server System Administrator login and enter SA for the 
password.  
o 
Complete the Setup and reboot the machine. 
 
Special Notes if Installing Oracle: 
o 
Use UTF8 character set 
Release 6.0(0) Staging on Windows 2000 
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