Cisco Cisco Unified Contact Center Enterprise 9.0(2) Release Note

•  Uncheck - ANSI NULL default, Recursive triggers, Auto close, Auto shrink and Use 

quoted identifiers 

•  Check – Auto update statistics, Torn page detection and Auto create statistics 

o 

Close Enterprise Manager. 

Print and read the Read Me file on the “Webview 3

rd

 Party Installer CD 6.0.”  This file describes the 

software and provides installation instructions.  Various settings described in the Read Me file appear on 
certain setup screens.  

1.  Check to see if you have the Jaguar 3.5 software already installed on your machine. If Jaguar 3.5 

software is installed on your machine, use the control panel’s Add/Remove software program to 
remove that software. 

2.  Run Setup on the 3

rd

 Party Installer CD 6.0 

3.  Reboot the server when setup completes 

4.  Use the following procedure to make sure that cache is updated at each new view of a real-time report. 

o 

In the Internet Explorer window, select Internet Options from the Tools menu. 

o 

If necessary, click the General tab to display the General Settings tab page. 

o 

On the General Settings tab page, in the Temporary Internet Files sections, click Settings. 

o 

In the Settings dialog box, enable the Every Visit to the Page option, then click OK. 

o 

Click OK in the Internet Options dialog box. 

Note: Webview users are configured via ICM Configuration Manager and passwords default to a given 
expiration timeframe set by the user’s domain. If a Webview User’s password expires, the user cannot 
reset the password via Webview access, but must request that the ICM System Administrator set a new 
password. Once the user is created, the ICM System Administrator has the option to set Webview user 
passwords to NEVER expire through the Active Directory Users and Computers. 

Infomaker is only installed on AWs (Real Time Distributors and Real Time Clients) to create Custom 
Reports. 

1.  Run Setup from Media for Sybase Powerbuilder (Common Installer). 

2.  In the Welcome to 8.0 Installer screen, click Next. 

3.  Accept the License Agreement and click Next. 

4.  In the Customer Information screen, enter the username and company name. Click Next. 

5.  In the Destination Folder screen, accept the default and click Next. 

6.  In the Select components screen, select Infomaker, and Online Books. Uncheck all other options. 

o 

You receive an Adaptive Server Anywhere warning. Click OK (ignore message). 

o 

Do not select the Adaptive Server Anywhere. Click No. 

o 

You receive a Personal Server (Adaptive Server Anywhere) warning. Click OK. 

7.  Accept default destination locations for all components and select “typical” for all setup types. 

Complete all Wizards and Reboot Server. 

You can load the ICM Software Modules on the individual servers. See the 

for all values and non-default settings.