Cisco Cisco Administrative Workstation Release Note

 

Cisco ICM functions with Active Directory in both “Mixed” and “Native” modes. Microsoft recommends 
that you change an AD domain to native mode if an implementation does not and will not have any future 
NT domain controllers. You can only change the mode from mixed to native. Once the domain is running 
in native mode, you cannot change it back to mixed mode. 

On NAM, CICM and Customer AW Domains Controllers: 

1.  Open Active Directory Domains and Trusts. 

2.  Right-click the domain node for the domain you want to administer and then click Properties. 

3.  In the General Tab, click Change Mode and then click Yes. 

Refer to the Remote Monitoring Suite Administration Guide for instructions on installing and configuring 
Listeners, LGMappers and LGArchivers. The NAM and CICM Loggers are configured in setup to “Phone 
Home” events to the Listeners over the NAM/CICM network. Service providers install Alarm Tracker 
Clients to monitor and manage the event stream from the LGMappers. 

With the full ICM system in the staging environment, you can test fault tolerance prior to shipping the 
system to the production environment. Refer to the section in the document on 

 in the 

Staging Environment. 

Validate the following settings from the system diagram for Production Environment and make the 
required changes prior to shipping systems. If you used a “dummy” IP addresses during the staging 
process, you need to load the actual Host Names/IP Addresses for the system onto the DNS Server 
(Logger/DNS Server) and set the actual/production IP addresses: 

  IPAddresses (visible and private, high and low) 
  Default Gateways 
  Masks 
  DNS preferred and alternate servers on visible cards 
  Static Routes 
  Active Directory WAN Sites and Subnets 
  DNS Forward and Reverse Lookup Zone Records 
  Label each Network Card and Port - Label the machine on the front and back with the host name 
  Create Emergency Repair Disk 
  Clear Event Logs 
  Clear any Dr. Watson Application Errors 
  Remove any diskettes, CD’s or media from drives 
  Make sure that all ICM Services are set to Manual Start. Do not set Services to AUTOSTART 

until after Implementation Testing in the Production environment.