Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide
CTI Server Setup
Before Installing CTI Server
Cisco CTI Server is an optional component that allows an external CTI application to
communicate with a Peripheral Gateway. The CTI Server is part of the Cisco CTI product.
communicate with a Peripheral Gateway. The CTI Server is part of the Cisco CTI product.
Note: Cisco supports installation of CTI Server on the same machine where the Peripheral
Gateway software is installed. Installing CTI Sever on a machine separate from the PG may
cause network problems including, but not limited to, network disconnects, agents missing calls,
and agents forced into Not_Ready.
Gateway software is installed. Installing CTI Sever on a machine separate from the PG may
cause network problems including, but not limited to, network disconnects, agents missing calls,
and agents forced into Not_Ready.
Before installing CTI Server, you must have installed/set up all the other components of ICM
as described in the preceding chapters.
as described in the preceding chapters.
How to Install CTI Server
How to Add a CTI Server Component
Step 1
In the Cisco ICM Setup dialog box, in the left column under ICM Instances, select an instance.
Step 2
Click Add in the Instance Components section.
The ICM Component Selection dialog box opens.
Step 3
Click CTI Server.
The CTI Server Properties dialog box opens.
See Also
ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)
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Chapter 7