Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide
groups for each of the OUs; refer to the Staging Guide for Cisco ICM/IPCC Enterprise
& Hosted Editions.
& Hosted Editions.
2. Upgrade All button—use this button when upgrading a system to a newer version of
ICM; refer to the ICM Upgrade Guide for Cisco ICM/IPCC Enterprise & Hosted Editions.
3. Prompt for Security Hardening checkbox—checking this box causes Setup, each time
it is run, to prompt the user to apply security hardening (if security hardening has not been
applied, or if an updated template is available). This option is available only on Windows
2003 systems.
applied, or if an updated template is available). This option is available only on Windows
2003 systems.
See Also
, and the following
sections. For installing a component,
Post-Installation Setup
A local version of the Setup program is installed as part of each ICM component, namely,
\icm\bin\ICMSetup.exe. (On an Admin Workstation, the Cisco Admin Workstation group
contains an icon for this program.) Prior to ICM 7.0(0), this local version only allowed you to
change the configuration settings of the software after it was installed. It did not allow you to
install new software—to install or reinstall software, you had to run Setup from the CD.
\icm\bin\ICMSetup.exe. (On an Admin Workstation, the Cisco Admin Workstation group
contains an icon for this program.) Prior to ICM 7.0(0), this local version only allowed you to
change the configuration settings of the software after it was installed. It did not allow you to
install new software—to install or reinstall software, you had to run Setup from the CD.
For ICM 7.0(0), the following table indicates what occurs when certain actions are performed
using Setup from the CD, or using ICMSetup in \icm\bin—both when patches (Service Releases
and/or Engineering Specials) have been applied and when patches have not been applied.
using Setup from the CD, or using ICMSetup in \icm\bin—both when patches (Service Releases
and/or Engineering Specials) have been applied and when patches have not been applied.
\icm\bin\ICMSetup
CD Setup
Patches
Action
Instance is added.
Instance is added.
Yes/No
Add Instance
Instance Number can be changed. The
modification has to be completed by editing
each component.
modification has to be completed by editing
each component.
Domain, Facility and/or Instance Number
can be changed. The modification has to be
completed by running Upgrade All or
editing each component.
can be changed. The modification has to be
completed by running Upgrade All or
editing each component.
Yes/No
Edit Instance
Instance is deleted. (Instance specific folders,
registries, services and AT jobs are deleted;
files in \icm\bin are not affected.)
registries, services and AT jobs are deleted;
files in \icm\bin are not affected.)
Instance is deleted. (Instance specific
folders, registries, services and AT jobs are
deleted; files in \icm\bin are not affected.)
folders, registries, services and AT jobs are
deleted; files in \icm\bin are not affected.)
Yes/No
Delete Instance
Not Applicable (Upgrade All button is
disabled)
disabled)
Setup displays an error message, asking that
patches be removed.
patches be removed.
Yes
Upgrade All
Not Applicable (Upgrade All button is
disabled)
disabled)
Setup upgrades files, overwriting files in
\icm\bin.
\icm\bin.
No
Upgrade All
ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)
20
Introduction
Post-Installation Setup