Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide

Logger Setup

Before You Install a Logger

The Logger is the interface between the ICM software and the Microsoft SQL Server database.
As the ICM software collects performance and monitoring information about the system, it
passes the information to the Logger for storage in a central relational database. The database
manager on the Logger maintains statistics and data for use in monitoring and reporting. The
Logger also forwards historical information to the Historical Data Server (HDS). Although the
Logger represents a single node, it consists of two processes operating in parallel: one process
handles configuration data and the other handles historical data.

Before you install the Logger software, the Microsoft Windows operating system—including
SNMP and (for Windows 2003) WMI—and Microsoft SQL Server (for version specifics refer
to the Cisco Intelligent Contact Management Software Release 7.0(0) Bill of Materials) must
be installed on the computer, you must have set up the Windows Active Directory services for
ICM software, and you must have set up at least one ICM instance.

This chapter explains how to install the Logger software and perform some basic configuration.
For this configuration, you must know the private network addresses of the CallRouter machines
and, for a duplexed configuration, the addresses of the Logger on the other Side. (You can use
either host names or IP addresses.)

The Logger and CallRouter are typically on separate computers. However, in small contact
center configurations they can both be on the same computer.

To set up a Logger, you must first install the Logger software and then create the Logger's
database.

ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)