Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide
Step 5
Use the radio button to set the Symposium version number you are using.
Use the Meridian Link Configuration section to configure the link to the Meridian switch.
Step 6
In the Link Host Name field, enter the TCP hostname specified in the link 1 configuration file
on the Meridian Link system. The default, Lanlink, is usually appropriate.
on the Meridian Link system. The default, Lanlink, is usually appropriate.
Step 7
In the Link Machine field, enter the Meridian 1 Machine name specified in the link 0
configuration file on the Meridian Link system. The default, SL16, is usually appropriate.
configuration file on the Meridian Link system. The default, SL16, is usually appropriate.
Step 8
In the Server port field, enter the well-known port used by the Meridian Link. The default is
3000.
3000.
Step 9
In the Instance Number field, enter the instance number on the Meridian 1 for which the PG
routes calls. The default is 0.
routes calls. The default is 0.
Use the RTD Link Configuration section to configure the Real Time Data link, which is used
for agent reporting.
for agent reporting.
Step 10
In the Client Login field, enter the user name that was assigned for RTD requesters on the
SCCS. The default is sysadmin.
SCCS. The default is sysadmin.
Step 11
In the Client Password field, enter the password for the specified user. The default is nortel.
Use the HDX Link Configuration section to configure the Host Data Exchange link, which is
used for Symposium call scripting processing.
used for Symposium call scripting processing.
Step 12
In the Client Host Name field, enter the IP name or IP address for the Symposium PG machine.
If using the IP name, the name must be in the IP hosts file used by the PG.
If using the IP name, the name must be in the IP hosts file used by the PG.
Step 13
In the Client Provider field, enter the ID by which the HDX server will identify the Symposium
PG. The default is 64206. Normally, the default is used.
PG. The default is 64206. Normally, the default is used.
Step 14
In the Client Instance field, enter the instance string that the Symposium PG sends to the HDX
server. The default is Cisco Symposium PIM. Normally, the default is used.
server. The default is Cisco Symposium PIM. Normally, the default is used.
How to Configure the VRU PIM
To configure the VRU PIM, complete the following steps:
Step 1
In the VRU Configuration dialog box, to put the PIM into service, check the Enabled option.
This allows the PIM to communicate with the peripheral when the Peripheral Gateway is running.
This allows the PIM to communicate with the peripheral when the Peripheral Gateway is running.
Step 2
In the Peripheral name field, enter the Peripheral name from the Configuration Manager (use
the PG Explorer tool to view the Peripheral name).
the PG Explorer tool to view the Peripheral name).
Step 3
In the Peripheral ID field, from the Peripheral record, enter the Peripheral ID value from the
Configuration Manager (use the PG Explorer tool to view the Peripheral ID).
Configuration Manager (use the PG Explorer tool to view the Peripheral ID).
ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)
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Peripheral Gateway Setup
How to Configure the VRU PIM