Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

Note: If you want to configure the AW as a Historical Data Server, do not check Historical
Data Server the first time you run Setup. For a Historical Data Server, you must first install
the Admin Workstation software without the HDS option enabled. Then create the HDS database
and run Setup locally to enable the HDS. (If you check this box and no HDS database has yet
been installed, inappropriate values will be set that will not be reset by simply creating the
database later. Conversely, the HDS database cannot be created on a Distributor AW until the
Distributor AW has been set up.)

Refer to the ICM Administration Guide for Cisco ICM Enterprise Edition for more information
on configuring the HDS.

Check Partitioning to install the ICM's optional partitioning software. This allows you to
partition data in the ICM database and selectively limit access that groups of users have to
specific data.

Refer to the ICM Administration Guide for Cisco ICM Enterprise Edition for more information
on ICM Partitioning.

Note: Partitioning is only supported for customers using ICM Enterprise Edition. It is not
supported in ICM Hosted Edition, IPCC Enterprise Edition, or IPCC Hosted Edition.

Each Real-time Distributor Admin Workstation must have a Microsoft SQL Server database.
Specify the SQL Server Drive.

In the Central Controller section, enter the enter the IP addresses or host names of the
CallRouter machines for each side and the Logger machines for each side. In the case of a
simplexed CallRouter/Logger, enter localhost for the B side address.

Click Next.

The Admin Workstation Client Properties dialog box opens.

How to Set Admin Workstation Client Properties

In the Admin Workstation Client Properties dialog box, in the Real Time Distributors section,
specify the Admin Workstations that will serve as the primary and (if used) secondary real-time
distributors for the site.

If you are setting up a real-time distributor AW, one of these fields will be greyed out and
contain the information that you entered in the preceding Real-time Distributor Properties dialog
box.

Note: If you are configuring an HDS, be sure that you indicate it as the primary distributor.
Otherwise your WebView reports will go to your Logger machine rather than to your HDS
machine.

Every Admin site must have at least one—and preferably two—Admin Workstations serve as
real-time distributors. At any time, one distributor at each site receives real-time data directly
from the Central Controller. Other Admin Workstations receive their real-time data from the
distributor

ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)