Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
Step 3
In the Peripheral ID field, from the Peripheral record, enter the Peripheral ID value from the
Configuration Manager (use the PG Explorer tool to view the Peripheral ID).
Configuration Manager (use the PG Explorer tool to view the Peripheral ID).
Step 4
In the Alcatel host name field, enter the TCP host name of the Alcatel A4400 system.
Step 5
Optionally, in the Alcatel backup host name field, enter the TCP host name of the backup
Alcatel A4400 system.
Alcatel A4400 system.
Step 6
In the Alcatel connection port field, enter the TCP port number of the Alcatel A4400 system.
Step 7
For Alcatel switch releases 3.0 and greater, you need to check the box labeled No Events for
Calls In Progress.
Calls In Progress.
How to Configure the Aspect PIM (using Event Link)
The dialog box you see for Aspect ACDs depends on whether or not you chose Event Link in
the Peripheral Gateway Component Properties dialog box.
the Peripheral Gateway Component Properties dialog box.
If you chose Event Link, the Aspect Event Link Configuration dialog box opens:
Step 1
To put the PIM into service, check the Enabled option. This allows the PIM to communicate
with the peripheral when the Peripheral Gateway is running.
with the peripheral when the Peripheral Gateway is running.
Step 2
In the Peripheral name field, enter the Peripheral name from the Configuration Manager (use
the PG Explorer tool to view the Peripheral name).
the PG Explorer tool to view the Peripheral name).
Step 3
In the Peripheral ID field, from the Peripheral record, enter the Peripheral ID value from the
Configuration Manager (use the PG Explorer tool to view the Peripheral ID).
Configuration Manager (use the PG Explorer tool to view the Peripheral ID).
Step 4
Specify the primary and backup CallCenter ACDs for the Aspect Real-Time Bridge (RTB),
Application Bridge (AB), and Event Monitor Request (EMR) link.
Application Bridge (AB), and Event Monitor Request (EMR) link.
Step 5
Specify the TCP port used for the Event Monitor Request link in the Datalink port field.
Step 6
Also, if you are using the private PG interface, specify that interface in the Host Interface field.
Otherwise the PG uses the public interface by default. The public and private PG interfaces are
IP addresses, or names associated with the IP addresses, defined in the HOSTS file.
Otherwise the PG uses the public interface by default. The public and private PG interfaces are
IP addresses, or names associated with the IP addresses, defined in the HOSTS file.
Note: After you finish installing the PG, you may wish to install the Aspect Application Bridge
Server.
Server.
See Also
For the Peripheral Gateway Component Properties dialog box,
. For installing an Aspect Application Bridge Server,
ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)
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Peripheral Gateway Setup
How to Configure the Aspect PIM (using Event Link)