Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
How to Configure the Spectrum PIM
Step 1
In the Spectrum Configuration dialog box, to put the PIM into service, check the Enabled
option. This allows the PIM to communicate with the peripheral when the Peripheral Gateway
is running.
option. This allows the PIM to communicate with the peripheral when the Peripheral Gateway
is running.
Step 2
In the Peripheral name field, enter the Peripheral name from the Configuration Manager (use
the PG Explorer tool to view the Peripheral name)
the PG Explorer tool to view the Peripheral name)
Step 3
In the Peripheral ID field, from the Peripheral record, enter the Peripheral ID value from the
Configuration Manager (use the PG Explorer tool to view the Peripheral ID).
Configuration Manager (use the PG Explorer tool to view the Peripheral ID).
Step 4
In the Spectrum Revision field, enter the revision number of the Spectrum ACD.
Step 5
If you use a group number greater than 255, set Two Byte Groups to 1; otherwise, set to 0.
Step 6
In the Supervisor CRT section, enter the login ID (Supervisor ID) and password (Supervisor
Password) that the PG will use to connect to the Spectrum's Supervisor CRT port.
Password) that the PG will use to connect to the Spectrum's Supervisor CRT port.
Step 7
Enter the number of the COM port (CRT port) on the PG through which the PG communicates
with the Supervisor CRT interface and the baud rate (CRT baud rate) of that port.
with the Supervisor CRT interface and the baud rate (CRT baud rate) of that port.
Step 8
In the Transaction Link section, first specify whether to use the X.25, TCP, or DualLink
interface.
interface.
a.
If you choose X.25, enter the number of the X.25 port on the PG through which the PG
communicates with the Spectrum's Transaction Link.
communicates with the Spectrum's Transaction Link.
b.
If you choose TCP or DualLink, enter the TCP Hostname for the ACD and the Port
number for the Transaction Link. Note that two Transaction Link ports are needed
configured on the two PDI III cards for Duplex PG with DualLink configuration.
number for the Transaction Link. Note that two Transaction Link ports are needed
configured on the two PDI III cards for Duplex PG with DualLink configuration.
How to Configure the Symposium PIM
Step 1
In the Symposium Configuration dialog box, to put the PIM into service, check the Enabled
option. This allows the PIM to communicate with the peripheral when the Peripheral Gateway
is running.
option. This allows the PIM to communicate with the peripheral when the Peripheral Gateway
is running.
Step 2
In the Peripheral name field, enter the Peripheral name from the Configuration Manager (use
the PG Explorer tool to view the Peripheral name).
the PG Explorer tool to view the Peripheral name).
Step 3
In the Peripheral ID field, from the Peripheral record, enter the Peripheral ID value from the
Configuration Manager (use the PG Explorer tool to view the Peripheral ID).
Configuration Manager (use the PG Explorer tool to view the Peripheral ID).
Step 4
In the SCCS Host field, enter the IP host name or IP address of the Symposium Call Center
Server. If using the IP host name, the name must be in the IP hosts file used by the PG.
Server. If using the IP host name, the name must be in the IP hosts file used by the PG.
ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)
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Peripheral Gateway Setup
How to Configure the Spectrum PIM