Cisco Cisco E-Mail Manager Unity Integration Option Installation Guide
Additionally, you must have set up the Windows Active Directory services for ICM software.
You must have added the Cisco Root Organizational Unit, and at least one Facility Organizational
Unit with one Instance Organizational Unit.
You must have added the Cisco Root Organizational Unit, and at least one Facility Organizational
Unit with one Instance Organizational Unit.
Refer to the Staging Guide for Cisco ICM/IPCC Enterprise & Hosted Editions and the SNMP
Guide for Cisco ICM/IPCC Enterprise & Hosted Editions.
Guide for Cisco ICM/IPCC Enterprise & Hosted Editions.
You must not install ICM components on a Domain Controller or on a DNS server.
If you are installing WebView, there are third-party components that you must first install on
the machine where you are installing WebView. Refer to the WebView Installation and
Administration Guide for Cisco ICM/IPCC Enterprise & Hosted Editions for further information.
the machine where you are installing WebView. Refer to the WebView Installation and
Administration Guide for Cisco ICM/IPCC Enterprise & Hosted Editions for further information.
You must also ensure that you have enough disk space available on each computer to install
the ICM component or components.
the ICM component or components.
If localization is of concern to you, note that English ICM components can be installed on
supported localized Windows operating systems, as specified in the Cisco Intelligent Contact
Management Software Release 7.0(0) Bill of Materials. Localized ICM components can be
installed only on Windows operating systems localized in the same language.
supported localized Windows operating systems, as specified in the Cisco Intelligent Contact
Management Software Release 7.0(0) Bill of Materials. Localized ICM components can be
installed only on Windows operating systems localized in the same language.
Hardware and Third-Party Software Compatibility List
Windows Setup automatically checks your hardware and software and reports any potential
conflicts. To ensure a successful installation, however, check to make sure your computer
hardware is compatible with Windows Server before starting Setup.
conflicts. To ensure a successful installation, however, check to make sure your computer
hardware is compatible with Windows Server before starting Setup.
To do this, check the Cisco Intelligent Contact Management Software Release 7.0(0) Bill of
Materials (BOM). If your hardware is not listed, Setup might not be successful. This document
is found at:
Materials (BOM). If your hardware is not listed, Setup might not be successful. This document
is found at:
In addition, check that you have updated drivers for your hardware devices and that you have
the latest system BIOS. The device manufacturers can assist you in obtaining these items.
Finally, before installing Windows Server, consider taking a device inventory of the hardware
devices on your computers.
the latest system BIOS. The device manufacturers can assist you in obtaining these items.
Finally, before installing Windows Server, consider taking a device inventory of the hardware
devices on your computers.
For other hardware information, see
SQL Server
ICM software requires Microsoft SQL Server databases on each Logger, Historical Data Server
(HDS), and each Real-time Distributor Admin Workstation (SQL Server is not required for
Client AWs). SQL Server must be installed on each of these computers before you install the
ICM software.
(HDS), and each Real-time Distributor Admin Workstation (SQL Server is not required for
Client AWs). SQL Server must be installed on each of these computers before you install the
ICM software.
ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)
14
Introduction
Hardware and Third-Party Software Compatibility List