Cisco Cisco Unified Contact Center Enterprise 10.0(1) Installation Guide

AW

Admin Workstation

CG1A (for CG 1, side A), CG1B (for CG 1, side B), CG2A (for CG 2, side A), ...

CTI Server

DIS

Distributor

LA (for side A) or LB (for side B)

Logger

Dialer

Outbound Option Dialer

PG1A (for PG 1, side A), PG1B (for PG 1, side B), PG2A (for PG 2, side A), ...

Peripheral Gateway

RA (for side A) or RB (for side B)

Router

AW, Web

WebView

For example, if you install the router software for side A, a directory named RA is created in
the customer directory under ICM directory.

The following table describes the contents of each subdirectory under the component directories.
Note that not all subdirectories apply to all components.

ICM executable files. Do not modify these files.

all

bin

WebView templates and custom templates. (These files are only used
by WebView, and are installed only if WebView is installed.)

Admin Workstation

custom

Initially empty. Files written to the export directory on the Logger are
automatically copied to Customer Support.

Admin Workstation, Logger,
Distributor

export

Files that determine which events are automatically reported to Cisco.
Do not modify these files.

Logger

filters

Used by the PG as temporary storage for historical data.

Peripheral Gateway

hist

Files that are used by ICM Setup during initial installation or subsequent
Setup changes.

Admin Workstation, Logger,
Distributor

install

Initially empty. ICM processes may write log files to this directory.

all

logfiles

SNMP files.

all

snmp

ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)