Cisco Cisco Unified Contact Center Enterprise 10.0(1) Installation Guide
How to Set Peripheral Gateway Component Properties
Step 1
In the Peripheral Gateway Component Properties dialog box, in the Peripheral Interface Managers
section, click Add.
section, click Add.
The Add PIM dialog box opens.
Step 2
After you are done adding PIMs, in the Peripheral Gateway Configuration section, enter the
Logical controller ID from the Logical_Interface_Controller record for the PG. You can view
the Logical_Interface_Controller record for the PG using the PG Explorer tool from the
Configuration Manager.
Logical controller ID from the Logical_Interface_Controller record for the PG. You can view
the Logical_Interface_Controller record for the PG using the PG Explorer tool from the
Configuration Manager.
Step 3
The CTI Call Wrapup Data Delay applies only if a CTI application interfaces with the PG.
The option specifies the number of seconds the PG waits for the CTI client to send data after
the agent finishes call wrap-up. The default is 120 seconds. The PG waits this long for the CTI
client to explicitly release the wrap-up data. If the time expires, the PG assumes the wrap-up
data are complete.
The option specifies the number of seconds the PG waits for the CTI client to send data after
the agent finishes call wrap-up. The default is 120 seconds. The PG waits this long for the CTI
client to explicitly release the wrap-up data. If the time expires, the PG assumes the wrap-up
data are complete.
Each of the remaining options in this dialog box is available only for specific peripheral types.
Step 4
The Demand command server option is enabled only if the PG supports Galaxy ACDs. Check
this option if you want to use the ICM's Demand Command Client to send demand commands
to the ACD.
this option if you want to use the ICM's Demand Command Client to send demand commands
to the ACD.
Step 5
The Event Link option is available only if the PG supports Aspect CallCenter ACDs. Check
this option if you want the PG to communicate with the ACD through the Aspect Event Link.
this option if you want the PG to communicate with the ACD through the Aspect Event Link.
Step 6
The MIS Enabled option is available only if the PG supports Managed Interface Service. Check
this option if you want the PG to the peripheral's MIS subsystem.
this option if you want the PG to the peripheral's MIS subsystem.
Step 7
The VRU Reporting section and its options are available only if the PG supports VRUs—and
if the default behavior for VRU reporting is not enforced. Select the option that you want to use
for VRU reporting. The Service Control option is enabled by default.
if the default behavior for VRU reporting is not enforced. Select the option that you want to use
for VRU reporting. The Service Control option is enabled by default.
Step 8
The Definity ECS Setting section and its options are available only if the PG supports Avaya
DEFINITY ECS ACDs. Check the appropriate option to specify whether the ACD runs in
non-EAS mode, normal EAS mode, or EAS with PHD mode. The Using MAPD option is for
DEFINITY ACDs which use the MAP/D interface.
DEFINITY ECS ACDs. Check the appropriate option to specify whether the ACD runs in
non-EAS mode, normal EAS mode, or EAS with PHD mode. The Using MAPD option is for
DEFINITY ACDs which use the MAP/D interface.
Step 9
When you click the Advanced button in the Peripheral Gateway Component Properties dialog
box, the MDS and DMP Properties dialog box opens.
box, the MDS and DMP Properties dialog box opens.
Step 10
When you are done setting options in the Peripheral Gateway Component Properties dialog
box, click Next.
box, click Next.
The Device Management Protocol Properties dialog box appears.
ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)
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Peripheral Gateway Setup
How to Install a Peripheral Gateway