Cisco Cisco IPCC Web Option Installation Guide

Peripheral Gateway Setup

Before Installing a Peripheral Gateway

Each contact center device (ACD, PBX, or IVR/VRU) communicates with ICM software through
a Peripheral Gateway (PG). The PG reads status information from the device and passes it back
to the ICM software. The PG runs one or more Peripheral Interface Manager (PIM) processes,
which are the software components that communicate with proprietary ACD and IVR/VRU
systems.

Note: A single PG can support ACD PIMs, VRU PIMs, and Media Routing PIMs, though the
ACD PIMs must all be of the same kind and the VRUs must all be of the same kind.

Before you install a Peripheral Gateway (PG), the Windows operating system (for version
specifics refer to the Cisco Intelligent Contact Management Software Release 7.0(0) Bill of
Materials)—including SNMP and (for Windows 2003) WMI—must be installed on the computer,
you must have set up the Windows Active Directory services for ICM software, and you must
have set up at least one ICM instance.

Further, before you can complete the installation of a Peripheral Gateway, you must create
configuration records in the ICM database. To create these configuration records you must have
installed a CallRouter, a Logger, and an Admin Workstation.

To configure a PG, you must know the visible network addresses for the CallRouter machines.
If the PG is duplexed, you must know the visible and private network addresses of its duplexed
peer.

For each PG, you must have defined a Logical_Interface_Controller record, a
Physical_Interface_Controller record, and a Peripheral record for each PIM you intend to
configure—though at least one Peripheral record is necessary. (Configure ICM creates these
records automatically if you choose Configure a PG using the PG Explorer.)

Note: ICM software restricts running more than two PGs of the same instance on a single
machine at the same time.

ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)