Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide

Then start ICM services.

Note: Any subsequent installation of a new component will require re-deploying the Windows
Firewall Configuration script.

For more information, refer to the Security Best Practices Guide for Cisco ICM/IPCC Enterprise
& Hosted Editions.

Moving Forward

After installing ICM software, you can move on to the following tasks:

•

Setting up your configuration in the ICM database. Refer to the ICM Configuration Guide
for Cisco ICM Enterprise Edition.

•

Creating routing scripts to specify how calls are routed. Refer to the ICM Scripting and Media
Routing Guide for Cisco ICM/IPCC Enterprise & Hosted Editions.

•

Monitoring call center performance. Refer to the WebView Installation and Administration
Guide for Cisco ICM/IPCC Enterprise & Hosted Editions.

•

Designing an administration strategy for the ICM system. Refer to the ICM Administration
Guide for Cisco ICM Enterprise Edition.

Cisco CTI OS is an optional component that allows an external CTI application to communicate
with a Peripheral Gateway.

You can install a CTI OS Server on the same machine as the Peripheral Gateway software or
on a separate machine.

For more information on CTI OS, refer to the CTI OS documentation.

ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)