Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide
of links available to the PG falls below this value, the ICM attempts to switch over to the other
PG. Use the Default Timed ACW value (Seconds) field to indicate the default after-call-work
(ACW) value for agents. A zero in the field indicates that the ICM will get this value from the
peripheral monitor table. Values entered in this field apply only to monitored agents.
PG. Use the Default Timed ACW value (Seconds) field to indicate the default after-call-work
(ACW) value for agents. A zero in the field indicates that the ICM will get this value from the
peripheral monitor table. Values entered in this field apply only to monitored agents.
See Also
For the Peripheral Gateway Component Properties dialog box,
.
How to Configure the CallManager PIM
To configure the CallManager PIM:
Step 1
In the CallManager Configuration dialog box, to put the PIM into service, check the Enabled
option. This allows the PIM to communicate with the peripheral when the Peripheral Gateway
is running.
option. This allows the PIM to communicate with the peripheral when the Peripheral Gateway
is running.
Step 2
In the Peripheral name field, enter the Peripheral name from the Configuration Manager (use
the PG Explorer tool to view the Peripheral name).
the PG Explorer tool to view the Peripheral name).
Step 3
In the Peripheral ID field, from the Peripheral record, enter the Peripheral ID value from the
Configuration Manager (use the PG Explorer tool to view the Peripheral ID).
Configuration Manager (use the PG Explorer tool to view the Peripheral ID).
Step 4
In the Agent extension length field, enter the number of digits in the agent extension. The
default is 7; the maximum is 15.
default is 7; the maximum is 15.
Step 5
In the Service field, enter the host name or the IP address of the machine that is running the
Cisco CallManager software. If using the host name, the name must be in the hosts file.
Cisco CallManager software. If using the host name, the name must be in the hosts file.
Step 6
In the User ID field, enter the User ID entered for the PG on the Cisco CallManager
Administrator web page when you added the PG as a new user. (This field cannot be blank.)
Administrator web page when you added the PG as a new user. (This field cannot be blank.)
Step 7
In the User password field, enter the User Password entered for the PG on the Cisco CallManager
Administrator web page. (This field cannot be blank.)
Administrator web page. (This field cannot be blank.)
How to Configure the DMS-100 PIM
Step 1
In the DMS-100 Configuration dialog box, to put the PIM into service, check the Enabled
option. This allows the PIM to communicate with the peripheral when the Peripheral Gateway
is running.
option. This allows the PIM to communicate with the peripheral when the Peripheral Gateway
is running.
Step 2
In the Peripheral name field, enter the Peripheral name from the Configuration Manager (use
the PG Explorer tool to view the Peripheral name).
the PG Explorer tool to view the Peripheral name).
ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)
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Peripheral Gateway Setup
How to Configure the CallManager PIM