Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide
How to Configure the Meridian PIM
In the Meridian Configuration dialog box, the Simulator machine option is for internal Cisco
use only.
use only.
Step 1
To put the PIM into service, check the Enabled option. This allows the PIM to communicate
with the peripheral when the Peripheral Gateway is running.
with the peripheral when the Peripheral Gateway is running.
Step 2
In the Peripheral name field, enter the Peripheral name from the Configuration Manager (use
the PG Explorer tool to view the Peripheral name).
the PG Explorer tool to view the Peripheral name).
Step 3
In the Peripheral ID field, from the Peripheral record, enter the Peripheral ID value from the
Configuration Manager (use the PG Explorer tool to view the Peripheral ID).
Configuration Manager (use the PG Explorer tool to view the Peripheral ID).
Step 4
In the Interface section, select the interface to be used between the Meridian and the PG. The
following table summarizes the interface options.
following table summarizes the interface options.
Note: The Enhanced CTI interface provides additional detail about call handling (such as
transfers and conferences), but also requires additional configuration. For help in choosing the
best interface, consult your ICM support provider.
transfers and conferences), but also requires additional configuration. For help in choosing the
best interface, consult your ICM support provider.
Table 8: Meridian to PG Interfaces
Description
Interface
Provides enhanced data for CTI applications in
addition to normal Pre-Routing, Post-Routing, and
monitoring capabilities.
addition to normal Pre-Routing, Post-Routing, and
monitoring capabilities.
Enhanced CTI using MEI and Meridian
Link or SCCS with MLS
Link or SCCS with MLS
Provides normal Pre-Routing, Post-Routing, and
monitoring capabilities.
monitoring capabilities.
MEI with Meridian Link or SCCS with
MLS for Post-Routing only
MLS for Post-Routing only
Provides normal Pre-Routing and monitoring
capabilities.
capabilities.
MEI with no Meridian Link or SCCS
with MLS
with MLS
Provides limited capabilities; supported for
backwards compatibility only.
backwards compatibility only.
High Speed Link
Step 5
If you choose the enhanced CTI interface, you can also choose what information to save in
Termination Call Detail rows. Information from the MEI or High Speed Link includes queuing
information such as delay times. Information from the Meridian Link or SCCS with MLS
contains information set by a CTI client, such as call variables and wrap-up data. (If you choose
both, the ICM software writes two Termination Call Detail rows for each call.)
Termination Call Detail rows. Information from the MEI or High Speed Link includes queuing
information such as delay times. Information from the Meridian Link or SCCS with MLS
contains information set by a CTI client, such as call variables and wrap-up data. (If you choose
both, the ICM software writes two Termination Call Detail rows for each call.)
Step 6
You can specify the type of DNIS matching that the PG applies to the ACD by checking the
Enable partial DNIS matching, Partial DNIS matches on last 4 digits, and Match any trunk
group options.
Enable partial DNIS matching, Partial DNIS matches on last 4 digits, and Match any trunk
group options.
ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)
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Peripheral Gateway Setup
How to Configure the Meridian PIM