Cisco Cisco Administrative Workstation Installation Guide
Step 7
In the User password field, enter the User Password entered for the PG on the Cisco CallManager
Administrator web page. (This field cannot be blank.)
Administrator web page. (This field cannot be blank.)
How to Configure the MD110 PIM
Step 1
In the Ericsson MD110 Configuration dialog box, to put the PIM into service, check the Enabled
option. This allows the PIM to communicate with the peripheral when the Peripheral Gateway
is running.
option. This allows the PIM to communicate with the peripheral when the Peripheral Gateway
is running.
Step 2
In the Peripheral name field, enter the Peripheral name from the Configuration Manager (use
the PG Explorer tool to view the Peripheral name).
the PG Explorer tool to view the Peripheral name).
Step 3
In the Peripheral ID field, from the Peripheral record, enter the Peripheral ID value from the
Configuration Manager (use the PG Explorer tool to view the Peripheral ID).
Configuration Manager (use the PG Explorer tool to view the Peripheral ID).
Step 4
In the Application Link Host field, enter the IP host name or IP address of the machine with
the Application Link software.
the Application Link software.
Step 5
In the Connection Port field, enter the TCP server port used by the Application Link machine.
The default is 2555.
The default is 2555.
Step 6
The Application Link Option field must be set to 1.
Step 7
The CCM ODBC DSN name must be the same name used when configuring the DSN for the
Call Center Manager (CCM) connection.
Call Center Manager (CCM) connection.
Step 8
The CCM Machine Name must be the name of the machine that holds the CCM database.
Step 9
The CCM User Name is the name of the user that has access to the CCM machine.
Step 10
The CCM Password is the password assigned for the CCM user.
How to Configure the MediaRouting PIM
The MediaRouting Configuration dialog is used to configure the Media Routing interface. This
interface allows application software, such as Cisco E-Mail Manager and Cisco Collaboration
Server, to access the ICM software task and agent management services for different customer
contact media, such as e-mail, fax, Web-collaboration, Internet-chats, and voice.
interface allows application software, such as Cisco E-Mail Manager and Cisco Collaboration
Server, to access the ICM software task and agent management services for different customer
contact media, such as e-mail, fax, Web-collaboration, Internet-chats, and voice.
Note: In most cases, the MediaRouting PG tracks and records the state and activity of all voice
and non-voice agents. However, you can configure a Non-Voice PG rather than a Media Routing
PG to monitor state and activity of agents who are non-voice agents. However, this is optional,
and not necessary if you already have a MediaRouting PG configured for Voice agents.
and non-voice agents. However, you can configure a Non-Voice PG rather than a Media Routing
PG to monitor state and activity of agents who are non-voice agents. However, this is optional,
and not necessary if you already have a MediaRouting PG configured for Voice agents.
Customer contact applications use the MediaRouting interface to request instructions from the
ICM software, when they receive a contact request from a customer using one of the media,
ICM software, when they receive a contact request from a customer using one of the media,
ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)
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Peripheral Gateway Setup
How to Configure the MD110 PIM