Cisco Cisco E-Mail Manager Unity Integration Option Technical References

AvgDelayQToHalf

Average delay in seconds for calls queued for 
the route during the half-hour interval. The 
value is calculated as follows:

DelayQTimeToHalf / CallsQToHalf.

int

NULL

DelayQTimeToHalf

Sum of delay time of all calls in queue for the 
route during the half-hour interval. This field is 
populated with the LocalQTime from the 
Termination_Call_Detail record.

int

NULL

CallsQToHalf

Number of calls to the route in queue during the 
half-hour interval. A call that queues multiple 
times is counted as queued once for the route.

int

NULL

AvgDelayQAbandToHalf

Average delay time of calls to the route that 
were abandoned in queue during the half-hour 
interval. This value is calculated as follows:

DelayQAbandTimeToHalf / 
CallsAbandQToHalf.

int

NULL

DelayQAbandTimeToHalf

The total number of seconds that calls to the 
route that were abandoned in queue waited 
during the interval. These are calls that existed 
in the queue but were abandoned before being 
handled by an agent or trunk device.

int

NULL

AvgSpeedAnswerToHalf

Average answer wait time for all incoming calls 
to the route in the half-hour interval. This value 
is calculated as follows:

AnswerWaitTimeToHalf / 
CallsAnsweredToHalf.

int

NULL

AnswerWaitTimeToHalf

Sum of answer wait time in seconds for all 
incoming calls to the route during the half-hour 
interval.

int

NULL

AvgTalkTimeToHalf

The average talk time in seconds for calls to the 
route. Talk time includes the time that calls 
were in a talking or hold state. It is populated 
with the TalkTime and HoldTime associated 
with call to the route (from 
Termination_Call_Detail). This value is 
calculated as follows:

TalkTimeToHalf / CallsHandledToHalf

The field is updated in the database when all 
after-call work associated with the call is 
completed.

int

NULL