Cisco Cisco E-Mail Manager Unity Integration Option Technical References
3-16
Cisco ICM Software Database Schema Handbook
78-11677-04
Chapter 3 Field Values
29
Announced Transfer
A transfer scenario involves a primary call (e.g., Call ID 1) and a
secondary call (e.g., Call ID 2). If the secondary call is connected to
another answering device, or is put on hold at the device, then the
primary call (the call being transferred) is marked as Announced
Transfer.
secondary call (e.g., Call ID 2). If the secondary call is connected to
another answering device, or is put on hold at the device, then the
primary call (the call being transferred) is marked as Announced
Transfer.
30
Conferenced
A call that ends up in conference state. In other words, when the call
was terminated the last state of the call was In Conference.
Conference time is tracked in the ICM software’s skill group tables
for the skill group that initiated the conference.
was terminated the last state of the call was In Conference.
Conference time is tracked in the ICM software’s skill group tables
for the skill group that initiated the conference.
31
Duplicate Transfer
Indicates that the call was diverted or transferred off-switch or to an
unmonitored device. (Used only on the Siemens HICOM 300E PIM.)
unmonitored device. (Used only on the Siemens HICOM 300E PIM.)
32
Unmonitored Device Not currently used.
33
Answering Machine
This value is set when a call classifier determines that the call should
be terminated because it has been answered by an answering
machine.
be terminated because it has been answered by an answering
machine.
34
Network Blind
Transfer
Transfer
This value is set when a call leg is terminated due to the call being
transferred by the network to a different peripheral.
transferred by the network to a different peripheral.
36 Task
Abandoned
Before Offered
A task is abandoned before offered if the Start Task Timeout period
for the task's “pre-call” message expired before the Agent PG
received a Start or Offer Task message for the task.
for the task's “pre-call” message expired before the Agent PG
received a Start or Offer Task message for the task.
37
Task Abandoned
While Offered
While Offered
A task is abandoned while offered if the Agent PG receives an Offer
Task message for the task and then receives an End Task message for
the task without previously receiving a Start Task message and if the
disposition field of the End Task message contains the value 37.
Task message for the task and then receives an End Task message for
the task without previously receiving a Start Task message and if the
disposition field of the End Task message contains the value 37.
38
Normal End Task
The task terminated normally.
39
Can't Obtain Task ID When an application sends the ICM software an Offer Application
Task or Start Application Task request, it waits for the ICM to send
a response containing that Task ID that ICM has assigned to the task.
If OPC is unable to obtain a task ID from the Router (because the
Router is down, or the network connection between OPC and the
Router is down), OPC will terminate the task with disposition 39
“Can't Obtain Task ID.”
a response containing that Task ID that ICM has assigned to the task.
If OPC is unable to obtain a task ID from the Router (because the
Router is down, or the network connection between OPC and the
Router is down), OPC will terminate the task with disposition 39
“Can't Obtain Task ID.”
40
Agent Logged Out
During Task
During Task
The agent logged out of an MRD without terminating the task.
41
Maximum Task
Lifetime Exceeded
Lifetime Exceeded
The ICM software did not receive an End Task message for this task
within the maximum task lifetime of the MRD with which the task is
associated.
within the maximum task lifetime of the MRD with which the task is
associated.
42
Application Path
Went Down
Went Down
The Task Life timed out while the ICM software was attempting to
communicate with the application instance associated with the task.
(This might have occurred either because the application instance
was down, or the network connection between ICM and the
application instance was down.)
communicate with the application instance associated with the task.
(This might have occurred either because the application instance
was down, or the network connection between ICM and the
application instance was down.)
43
ICM Routing
Complete
Complete
The ICM software successfully routed a task and a
DO_THIS_WITH_TASK message has been sent to application.
DO_THIS_WITH_TASK message has been sent to application.
Table 3-19 Termination_Call_Detail.CallDisposition Values (continued)
Value
Meaning
Description