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Cisco Cisco IP Contact Center Release 4.6.2 Technical References

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Cisco ICM Software Database Schema Handbook
78-11677-04
Chapter 2      Table Details
Dialer_Real_Time Table
Related tables:
Dialer (via DialerID)
Campaign (via CampaignID)
Query_Rule (via QueryRuleID)
Dialer_Real_Time Table
Local database only.
Contains statistics produced by Blended Agent when a dialing list is executed. Each row provides 
real-time statistics for a particular dialer.
Related tables:
Dialer (via DialerID)
Table 2-58 Dialer_Real_Time Table
Field Name
Description
Data Type
Keys and Null 
Option
DialerID
The dialer to which these statistics refer.
int
PK, FK, NOT 
NULL
DateTime
The date and time this record was saved.
datetime
NOT NULL
ContactsDialedToday
The number of attempted calls today.
int
NULL
BusyDetectToday
The number of busy signals detected so far today.
int
NULL
VoiceDetectToday
The number of calls answered by people so far today.
int
NULL
AnsweringMachine
DetectToday
The number of answering machines detected today.
int
NULL
SITToneDetectToday
SIT tones detected today.
int
NULL
NoAnswerDetectToday
The number of call attempts that were not answered for 
today.
int
NULL
AbandonDetectToday
The number of calls abandoned by customers so far today. int
NULL