Cisco Cisco IP Contact Center Release 4.6.2 Technical References
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Cisco ICM Software Database Schema Handbook
78-11677-04
About This Guide
Purpose
This manual documents how data are organized in the databases for the Cisco Intelligent Contact
Management (ICM) software. The databases contain tables. Each table defines a set of columns or fields.
Each record or row in the database has one value for each column. This manual describes the tables and
their columns.
Management (ICM) software. The databases contain tables. Each table defines a set of columns or fields.
Each record or row in the database has one value for each column. This manual describes the tables and
their columns.
Audience
This document is intended for ICM software system managers and supervisors. Understanding the
database schema helps you to create your own monitoring screens and reports. It also helps you to
understand how the ICM software works.
database schema helps you to create your own monitoring screens and reports. It also helps you to
understand how the ICM software works.
Organization
The manual is divided into the following chapters.
Chapter
Description
Describes the types of data stored in the ICM
database and the relationships among those
data.
database and the relationships among those
data.
Fully documents each table. This chapter
includes specific information about fields and
indexes.
includes specific information about fields and
indexes.
Explains the coded values used for specific
fields within the database.
fields within the database.