Cisco Cisco IP Contact Center Release 4.6.2 Technical References

Agent (via SkillTargetID)

Device Target (via NetworkTargetID)

Media Routing Domain (via MRDomainID)

Service (ServiceSkillTargetID maps to Service.SkillTargetID)

Skill Group (SkillGroupSkillTargetID maps to SkillGroup.SkillTargetID)

Central database only.

Each row provides half-hour statistics for a member of a skill group. If an individual agent is a member 
of multiple skill groups, multiple Agent Skill Group Half Hour rows are created for that agent each half 
hour.

The ICM software generates an Agent_Skill_Group_Half_Hour records for each skill group member.

Routable

Indicates whether the agent is routable with respect 
to this Media Routing Domain:

Y = Yes, the agent is routable.
N = No, the agent is not routable.

int

NULL

DateTimeLastModeChange

The date and time of the agent’s last mode change.  datetime

NULL

CallsInProgress

The number of tasks associated with this Media 
Routing Domain on which this agent is currently 
working.

int

NULL

MaxTasks

The maximum number of tasks associated with this 
Media Routing Domain on which this agent can 
work simultaneously.

int

NULL

AvailableInMRD

The agent’s availability status with respect to the 
Media Routing Domain:

0 = Not Available
1 = ICM Available
2 = Application Available

int

NULL

DateTimeTaskLevelChange

The date and time of the agent’s last task level 
change.

datetime

NULL