Cisco Cisco IP Contact Center Release 4.6.1 Technical References

This chapter provides a basic introduction to the database schema used by ICM software. It discusses 
the following topics:

The local and central ICM databases

Table relationships

Key fields

Reserved fields

Categories of data within the database

Specific information about the tables in each category

 describes each field in each table. 

 explains the 

encoded values used in specific fields. Finally, the 

“Index”

 allows you to find all tables that contain a 

specific field.

Information about the database schema is also available online in the ICM Schema Help file.