Cisco Cisco IP Contact Center Release 4.6.1 Technical References

Each row describes a service available at a peripheral.

Use the Service Explorer tool to add, update, and delete Service records.

SkillTargetID

An identifier that is unique among all skill targets 
in the enterprise.

int

PK, FK, NOT 
NULL

ScheduleID

Identifies an imported schedule associated with 
the service.

int

FK, NULL

PeripheralID

Foreign key from the Peripheral table.

smallint

AK2, FK, NOT 
NULL

EnterpriseName

An enterprise name for the service. This name 
must be unique among all the services in the 
enterprise.

varchar(32)

AK1, NOT 
NULL

PeripheralNumber

Service number as known at the peripheral. This 
field together with PeripheralID form an alternate 
unique key.

int

AK2, NOT 
NULL

PeripheralName

Service name as known at the peripheral.

varchar(32)

NOT NULL

PeripheralServiceLevelType

Type of service level calculation to be used in the 
PeriphServiceLevel fields of Service Real Time 
and Service Half Hour tables. Valid Aspect types 
are:

1  =  Service Level 1
2  =  Service Level 2
3  =  Service Level 3
4  =  Service Level as Calculated by Call Center.

If this field is 0 for a service, the ICM software 
assumes the default specified for the associated 
peripheral.

If the peripheral is not an Aspect ACD, the type 
must be 4 (calculated by the peripheral).

smallint

NOT NULL