Cisco Cisco IP Contact Center Release 4.6.1 Technical References

This table contains a single row of data that contains the default values for a particular VRU 
micro-application.

VruDefaultsID

A unique identifier.

int

PK, NOT NULL

CurrencyID

The currency supported by VRU micro-applications. 
The default value is 1, CURRENCY_DOLLAR. 

int

FK, NOT NULL

EnterpriseName

A unique name for the enterprise.

varchar(32)

AK1, NOT 
NULL

LocaleID

A combination of language and country specifying 
the language the VRU micro-application executes in: 

en-us = U.S. English (default)
en-gb = Great Britain English
es-es = European Spanish
es-mx = Mexican Spanish

int

FK, NOT NULL

Description

A description of the row. There is no default value in 
this field.

varchar(255)

NULL

MediaServerSet

Base URL for all media files used in the VRU script. 
The default value is file:../MediaFiles

varchar(255)

NOT NULL

SystemMediaLib

A path to library of system media files/prompts for 
individual digits, months, default error messages, etc. 
The default entry is sys.

varchar(255)

NULL

AppMediaLib

A path to library of application media files/prompts 
specific to a set of related ICM scripts. (Example: 
customer menus.) The default entry is app.

varchar(255)

NULL

DTMFTermKey

DTMF Termination key: 

0-9 (digits)
* (asterisk)
# (pound sign, the default)
N (no termination key)

char(1)

NOT NULL

NoEntryTimeout

The number of seconds a caller is allowed to begin 
entering digits.  If exceeded, the system times-out. 
Valid options are the digits 0-99 (default: 5).

int

NOT NULL

InterDigitTimeout

The number of seconds a caller is allowed between 
entering digits.  If exceeded, the system times-out. 
Valid options are the digits 1-99 (default: 3).

int

NOT NULL

NoEntryTries

Number of times ISN repeats the Get Digits cycle 
when a caller doesn’t enter any data after being given 
the prompt. (Total includes first cycle.)  Valid options 
are the digits 1-9 (default: 3).

int

NOT NULL