Cisco Cisco IP Contact Center Release 4.6.1 Technical References

Application Gateway (via ApplicationGatewayID)

Contains two rows that define default values for the Application_Gateway_Connection tables. One row 
defines defaults for external applications (custom gateways) and the other defines defaults for remote 
ICM software platforms.

Use the Application Gateway list tool to modify the Application_Gateway_Globals records.

HeartbeatTimeout

Number of milliseconds the CallRouter waits for a 
host to respond to a heartbeat request. The default is 
300.

int

NULL

HeartbeatLimit

Number of consecutive unanswered heartbeats after 
which the CallRouter closes the connection. The 
default is 10. (For purposes of this count, a query is 
counted as a heartbeat.)

int

NULL

HeartbeatRetry

Number of milliseconds to wait before retrying a 
missed heartbeat. The default is 200. The total time 
between heartbeat tries is HeartbeatTimeout + 
HeartbeatRetry.

int

NULL

HeatbeatInterval

Number of milliseconds between heartbeats. The 
idle timeout for each host is 4 times this value.

int

NULL

Command

A command the ICM software sends to the 
application gateway when the row is created or 
updated by the Update Central Controller operation. 
You can use this field to send one-time commands to 
the application gateway host.

int

NULL

CommandParam

A parameter to be sent with the command.

int

NULL

LinkTestThreshold

Currently not used.

int

NULL

LateTimeout

Number of milliseconds the CallRouter waits for a 
response before considering it late. This does not 
affect CallRouter processing. It is for statistical use 
only.

int

NULL