Cisco Cisco IP Contact Center Release 4.6.1 Technical References

Campaign (via CampaignID)

Query_Rule (via QueryRuleID)

Central database only.

Each row provides half-hour statistics on a particular Campaign-Query Rule combination. The statistics 
reflect counters used in the Blended Agent predictive dialing algorithm.

HitRateEnabled

Indicates whether or not to use hit rate to move between 
query rules within this campaign:

Y = Use hit rate 
N = Do not use hit rate

char(1)

NOT NULL

QueryRuleEnabled

Indicates whether the query rule is enabled or disabled 
within this campaign:

Y = Enabled
N = Disabled 

char(1)

NOT NULL

CampaignID

The campaign to which this query rule belongs.

int

PK, FK, NOT 
NULL

QueryRuleID

The query rule belonging to the campaign identified by 
the CampaignID.

int

PK, FK, NOT 
NULL

DateTime

The ICM Central Controller date and time at the start of 
the half-hour interval.

datetime

NOT NULL

TimeZone

The time zone for the date and time. The value is the offset 
in minutes from GMT.

int

NOT NULL

AttemptedToHalf

The total numbers of attempted calls during the last half 
hour.

int

NULL

ContactedToHalf

The total number of calls ending in an agent answering the 
call during the last half hour.

int

NULL

TalkTimeToHalf

The total number of seconds agents spent talking on the 
phone during the last half hour.

int

NULL

WrapupTimeToHalf

The total number of seconds agents spent in wrap-up 
mode during the last half hour.

int

NULL