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Cisco Cisco IPCC Web Option Technical References

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2-70
Cisco ICM Software Database Schema Handbook
78-11677-04
Chapter 2      Table Details
Dialer Table
Related tables:
Agent Logout (via NetworkTargetID)
Agent Real Time (via NetworkTargetID)
Network Target (via NetworkTargetID)
Dialer Table
Contains configuration information for each dialer.
Use the Blended Agent Configuration option within ICM Configuration Manager to modify Dialer 
records.
GlobalAddress
A unique identifier. This field is used to enforce validation 
that the agent desktop and the agent phone are at the same 
IP address for media terminated agent desktops, including 
Enterprise Agent. The decimal format for an IP address is 
xxx.xxx.xxx.xxx. For example, 128.127.500.224. If 
validating the IP address of an agent desktop and agent 
phone is not the case, then the global address can be set to 
any unique string.
varchar(64)
AK2, NOT 
NULL
ConfigParam
An optional string to be sent to the device during 
initialization.
varchar(255)
NULL
Description
Additional information about the device target.
varchar(255)
NULL
ChangeStamp
Incremented when the record is changed in the central 
database.
int
NOT NULL
Table 2-53 Device_Table Table (continued)
Field Name
Description
Data Type
Keys and Null 
Option
Table 2-54 Dialer Table
Field Name
Description
Data Type
Keys and Null 
Option
DialerID
A unique identifier for this dialer.
int
PK, NOT NULL
DialerName
A name give to a particular dialer during configuration.
varchar(32)
AK1, NOT 
NULL
ComputerName
The network name of the computer hosting the dialer 
component.
varchar(64)
AK2, NOT 
NULL
Enabled
Valid options include:
Y = The dialer is available for calling contacts. 
N = The dialer is not available for calling contacts.
char(1)
NOT NULL
Deleted
Deleted Flag. Stored as a character:
Y = Yes
N = No
char(1)
NOT NULL