Cisco Cisco IPCC Web Option Technical References
C H A P T E R
3-1
Cisco ICM Software Database Schema Handbook
78-11677-04
3
Field Values
Some fields within the ICM databases use integer codes to indicate various values. This chapter lists the
possible values and their meanings for each of these fields.
possible values and their meanings for each of these fields.
AgentState
Several tables use the AgentState field, which indicates the agent’s state.
Note
The Meaning for this field varies depending on the table that uses it.
Table 3-1
AgentState Values
Value
Meaning (Agent_Real_Time /
Agent_Skill_Group_Real_Time)
Agent_Skill_Group_Real_Time)
Meaning
(Agent_State_Trace)
(Agent_State_Trace)
0
Logged Off
Logged Off
1
Logged On
Logged On
2
Not Ready
Not Ready
3
Ready
Ready
4
Talking
Talking
5
Work Not Ready
Work Not Ready
6
Work Ready
Work Ready
7
Busy Other
Busy Other
8
Reserved
Reserved
9
Unknown
Call Initiated
10
Calls On Hold
Call Held
11
N/A
Call Retrieved
12
N/A
Call Transferred
13
N/A
Call Conferenced
14
N/A
Unknown