Cisco Cisco IPCC Web Option Technical References

RouterQueueWaitTimeToHalf

Number of seconds calls of this type spent in 
the Call Router queue during the half- hour 
interval before being routed to a valid target. 
(A valid target could be a skill target, such as 
an agent, or a network target, such as a label 
or busy signal.)

This count includes only calls that 
exited the queue during the interval. 
Calls still in the queue at the end of 
the interval are not counted.

int

NULL

RouterQueueCallsToHalf

Number of calls removed from queue to be 
routed during the half- hour interval.

int

NULL

AvgRouterDelayQToHalf

Average delay in queue (in seconds) for calls 
removed from the queue during the half- 
hour interval.

Int

NULL

RouterCallsAbandQToHalf

Number of calls that were abandoned while 
in queue during the half- hour interval.

Applies to IPCC, only.

int

NULL

RouterQueueCallTypeLimitToHalf

Number of queue attempts that failed 
because the limit for the call type was 
reached.

int

NULL

RouterQueueGlobalLimitToHalf

Number of queue attempts that failed 
because the global system limit was reached.

int

NULL

CallsRoutedToHalf

Number of calls of this type that have been 
routed during the half-hour interval.

int

NULL

ErrorCountToHalf

Number of errors generated for calls of this 
type during the half-hour interval. This field 
increments when:

Translation-routed calls are abandoned 
while on route to destination target.

Calls with misconfigured labels use 
default routing. (In this case, the 
ICRDefaultRoutedToHalf field also 
increments.)

Calls with misconfigured labels do not 
use default routing (for instance, when a 
default route has not been defined).

int

NULL

ICRDefaultRoutedToHalf

Number of calls of this type for which the 
ICM software used default routing during the 
half-hour interval.

int

NULL

NetworkDefaultRoutedToHalf

Number of calls of this type for which the 
IXC used default routing during the 
half-hour interval.

int

NULL