Cisco Cisco Unified Contact Center Enterprise 9.0(1) Technical References

Enterprise Skill Group Member (via SkillTargetID)

Media Routing Domain (via MRDomainID)

Peripheral (via PeripheralID)

Schedule (via ScheduleID)

Service Member (via SkillTargetID)

Skill Group Five Minute (via SkillTargetID)

Skill Group Half Hour (via SkillTargetID)

Skill Group Member (via SkillTargetID)

Skill Group Real Time (via SkillTargetID)

ConfigParam

A string of parameters the ICM software sends to the 
peripheral to initialize the skill group.

varchar(255)

NULL

Description

Additional information about the group.

varchar(255)

NULL

Deleted

Deleted Flag. Stored as a character:

Y = Yes
N = No

char(1)

NOT NULL

MRDomainID

The Media Routing Domain with which this skill group is 
associated. The default value is 1.

int

FK NOT NULL

IPTA

Indicates whether or not this is an 'ICM picks the agent 
(IPTA)' skill group:

Y = Yes, this is an IPTA skill group.
N = No, this is not an IPTA skill group.

char(1)

NOT NULL

DefaultEntry

Normal entries are 0 (zero). Any records with 
DefaultEntry value > (greater than) 0 will be considered a 
default skill group for configuration purposes. Records 
having a DefaultEntry value of 1 are used by OPC as the 
default target skill group.

Where only a base default is created, it has a DefaultEntry 
value of 1.  If sub-skill group records are created, the 
primary sub-group has a DefaultEntry value of 1, while 
the others have a DefaultEntry value of 2.

An automatic DefaultEntry is created with each 
possible combination of Peripheral and 
MRDomain (PeripheralID and MRDOmainID) in 
the system. These entries are visible to 
configuration applications but cannot be directly 
modified. 

int

NOT NULL

ChangeStamp

Incremented when the record is changed in the central 
database.

int

NOT NULL