Cisco Cisco Unified Contact Center Enterprise 9.0(2) Technical References

Peripheral (via PeripheralID)

Media Routing Domain (via MRDomainID)

ActivePeripheralDataTimeToHalf

Number of seconds the associated Peripheral 
Gateway was able to provide peripheral data 
services to the CallRouter during the half- 
hour interval.

int

NULL

ActiveRoutingClientTimeToHalf

Number of seconds the associated Peripheral 
Gateway was able to provide routing client 
support to the CallRouter during the half- 
hour interval.

int

NULL

ActivePeripheralTimeToHalf

Number of seconds the associated Peripheral 
Gateway’s connections to the peripheral 
were in the Active state during the half- hour 
interval.

int

NULL

ActiveCTIServerTimeToHalf

Number of seconds the associated CTI 
Server was active during the half- hour 
interval.

int

NULL

CallsOfferedToHalf

Total number of incoming ACD calls and 
internal ACD calls offered to the peripheral 
during the half-hour interval.

int

NULL

ServiceLevelCallsOfferedToHalf

Number of calls to the peripheral that had a 
service level event during the half- hour 
interval.

int

NULL

ServiceLevelCallsToHalf

Number of calls to the peripheral answered 
within the service level threshold during the 
half- hour interval.

float

NULL

ServiceLevelAbandToHalf

Number of calls to the peripheral abandoned 
within the service level threshold during the 
half- hour interval.

int

NULL

ServiceLevelToHalf

The ICM software service level for the 
peripheral during the half- hour interval.

int

NULL