Cisco Cisco Unified Contact Center Enterprise 9.0(2) Technical References

Agent Desk Settings (via AgentDeskSettingsID)

Agent Logout (via SkillTargetID)

Agent Real Time (via SkillTargetID)

Agent State Trace (via SkillTargetID)

Agent Team Member (via SkillTargetID)

Peripheral (via PeripheralID)

Person (via PersonID)

Schedule (via ScheduleID)

Skill Group Member (via SkillTargetID)

Skill Target (via SkillTargetID)

Each row defines the features available to an enterprise agent and how the ICM software handles 
certain state changes for the agent.

Use ICM Configuration Manager to add, update, and delete Agent_Desk_Settings records.

PeripheralName

The name of the agent as known to the peripheral.

varchar(32)

NULL

TemporaryAgent

Indicates whether the agent is a temporary agent 
created by the CallRouter: 

Y = Yes, created by the CallRouter
N = No, not created by the CallRouter

char(1)

NOT NULL

AgentStateTrace

Indicates whether the ICM software collects agent 
state trace data for the agent: 

Y = Yes
N = No

char(1)

NOT NULL

SupervisorAgent

Indicates whether an agent is a supervisor. 

Y = Yes, agent is a supervisor
N = No, agent is not a supervisor

char(1)

NULL

ChangeStamp

Incremented when the record is changed in the 
central database.

int

NOT NULL