Cisco Cisco Unified Intelligent Contact Management Software Technical References
2-88
Cisco ICM Software Database Schema Handbook
78-11677-04
Chapter 2 Table Details
Galaxy_Agent_Igroup Table
Related tables:
Peripheral (via PeripheralID)
PrimaryTalkTime
Total time, in seconds, that primary agents were
connected to external calls, internal gate transfer
calls, or internal gate calls.
connected to external calls, internal gate transfer
calls, or internal gate calls.
int
NOT NULL
SecondaryTalkTime
Total time, in seconds, that secondary agents
were connected to external calls, internal gate
transfer calls, or internal gate calls.
were connected to external calls, internal gate
transfer calls, or internal gate calls.
int
NOT NULL
PrimaryODTalkTime
Total time, in seconds, that primary agents were
connected to overflow/diversion-in calls.
connected to overflow/diversion-in calls.
int
NOT NULL
SecondaryODTalkTime
Total time, in seconds, that secondary agents
were connected to overflow/diversion-in calls.
were connected to overflow/diversion-in calls.
int
NOT NULL
PrimaryCallworkTime
Total time, in seconds, that primary agents spent
in wrap-up for external, internal gate transfer,
and internal gate transfer calls.
in wrap-up for external, internal gate transfer,
and internal gate transfer calls.
int
NOT NULL
SecondaryCallworkTime
Total time, in seconds, that secondary agents
spent in wrap-up for external, internal gate
transfer, and internal gate transfer calls.
spent in wrap-up for external, internal gate
transfer, and internal gate transfer calls.
int
NOT NULL
PrimaryODCallworkTime
Total time, in seconds, that primary agents spent
in wrap-up for overflow/diversion-in calls.
in wrap-up for overflow/diversion-in calls.
int
NOT NULL
SecondaryODCallworkTime
Total time, in seconds, that secondary agents
spent in wrap-up for overflow/diversion-in calls.
spent in wrap-up for overflow/diversion-in calls.
int
NOT NULL
OutCallTalkTime
Total time, in seconds, that agents were
connected to an outbound trunk or tie-line with
no inbound call in progress.
connected to an outbound trunk or tie-line with
no inbound call in progress.
int
NOT NULL
RecoveryKey
A value used internally by the ICM software to
track virtual time.
track virtual time.
float
AK1, NOT
NULL
NULL
Table 2-75 Galaxy_Agent_Igroup Table (continued)
Field Name
Description
Data Type
Keys and Null
Option
Option